Engineer

Qualifications & Experience Minimum 4 years of experience in contact center related technologies and experience in Genesys Cloud IVR Development using Architect tool. IVR Design & Call Flow development including secure flow & bots. Experience in working on different contact center technologies such as IVR, AI & Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM, Omnichannel configurations, and Genesys AI services implementations (e.g., IVA, Agentic AI). Migration to Genesys cloud contact center. Genesys APIs and integration with third‑party solutions and CRMs. Strong understanding of REST/SOAP APIs, JSON/XML payloads. Excellent communication and interpersonal skills. Working across different Genesys suite of products (Pure Engage, Pure Cloud, Cloud CX). Knowledge of other contact centers such as Amazon Connect, Avaya, Cisco is an added advantage. Responsibilities Migrate contact centers to Genesys Cloud CX and be hands‑on with Genesys Cloud enablement, configuration, and support. Design and construct call flows. Design and deliver IVR and bots using Genesys Dialog Engine and third‑party bot platforms such as Google Dialogflow and Amazon Lex. Work with adjunct solutions like WFM, Dialers, Recording, etc. Interface with required teams, OEMs, and vendors to achieve desirable goals. Benefits Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401(k) Plan, Performance Bonus, College Fund, Student Loan Refinancing. Location Midvale, UT Salary Salary Range: $100,000-$120,000 a year #J-18808-Ljbffr