Supervisor Thermo Service

PURPOSE

This role is responsible for the efficient and effective operation of the Thermo service shop. This position involves supervising a team of technicians responsible for diagnosing and repairing various systems including industrial chillers, dryers, and heat exchangers

ESSENTIAL DUTIES

* Interpret internal and external customer requirements to meet desired outputs.

* Review and approve evaluation reports and repair quotes for internal and external customers.

* Communicate effectively with internal and external customers to understand their needs and address any concerns or questions to ensure satisfaction.

* Effectively manage time and resources to maintain continuous departmental operations.

* Monitor and manage inventory levels of repair parts and supplies.

* Define, create, and implement Thermo group procedures that comply with relevant standards, regulations, and safety protocols while staying informed of regulatory changes and updating procedures accordingly.

* Ensure Thermo group operations comply with relevant standards, regulations, and safety protocols.

* Manage accurate records of repair activities, refrigerant usage, work orders, inventory levels, and equipment maintenance history.

* Operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.

* Audit, maintain, and coordinate training for all Thermo group personnel.

* Review, Create, and input data utilizing corporate management system software that include drawings, bills of material, operations manuals, maintenance manuals, and product specification.

* Perform independent research on a variety of topics, provide summarized data and present observations.

* Complete assigned tasks while implementing departmental processes.

* Lead and/or participate on teams to accomplish tasks, processes, and corporate directives.

* Travel mainly for the purpose of training or customer support. (minimal)

* All other duties as assigned.

* Record daily activities.

PHYSICAL DEMANDS/WORK ENVIRONMENT

* Capacity to work indoors in an office, laboratory, and/or manufacturing environment.

* Ability to work in a stationary position for prolonged periods of time.

* Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.

* Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.

* Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.

MINIMUM REQUIREMENTS

* Associate degree in a technical discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.

* Novice understanding to apply project management principles, methodologies, and documentation.

* Ability to operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.

* Competent at mentoring and motivating others to develop their professional skills and achieve their goals.

* Competent in navigating corporate system software to meet the desired output for internal and external customers.

* Competent understanding of common assembly processes.

* Novice understanding of common material conversion processes in manufacturing.

* Competent understanding of mechanical and electrical systems.

* Novice understanding of EPA section 608 certification.

* Novice in conducting research using corporate resources.

* Novice in brazing using general guidelines.

* Novice understanding of NFPA70E Electrical safety.

* Fluent at efficient use of time to effectively plan and execute multiple duties.

* Competent understanding to utilize basic inspection equipment in a laboratory environment. (multimeter, flow meter, etc.)

* Competent ability to communicate utilizing corporate office software.

* Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.

* Fluent ability to communicate, in English, with internal and external customers tactfully and professionally.

* 8+ years (preferred) relevant work experience

For internal use only: Engineering001