Senior Customer Success Manager
Trustpilot
As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for your portfolio of complex, high-value customers You are responsible for ensuring every strategic customer achieves maximum success with Trustpilot — from advanced onboarding and driving deep product adoption to realizing measurable, C-level results and building strong advocacy relationships Your mission is to drive strategic product adoption across large organizations, strengthen enterprise-level customer health, and maximize high-value retention, ensuring our largest customers realize ongoing, transformative value and remain deeply engaged, satisfied partners Strategic Onboarding & Activation: Lead and architect post-sale onboarding and complex setup across multi-stakeholder environments, ensuring a strong, accelerated foundation for product adoption at scale Adoption & Strategic Value Realization: Drive measurable Business Adoption across your high-value customer portfolio, demonstrating and delivering tangible results to executive sponsors Retention & Churn Reduction: Achieve a high Gross Renewal Rate (GRR) for your high-value book of business by maintaining exceptional customer health, proactively identifying and mitigating systemic risks with a strategic recovery plan Customer Experience & NPS: Drive high customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your high-value portfolio Customer Issue Resolution: Act as the strategic first line for complex customer issues related to deep product value, platform usage, or strategic alignment, escalating commercial or billing matters to the Account Manager Customer Advocacy: Partner with Marketing to identify and cultivate high-profile case study, testimonial, and reference opportunities from your flagship accounts Voice of the Customer: Collaborate with Product and Engineering to share structured, high-priority enterprise customer feedback and strategic insights that directly inform roadmap improvements Operational Excellence: Maintain accurate health metrics, strategic notes, and formal success plans in CRM for comprehensive, executive-level portfolio visibility Benefits Maternity & Paternity pay Train travel scheme ‘20% time’ - work on anything you’d like Work from home opportunities Pension and life insurance 28 days holiday (excl. bank holidays) Full access to Headspace Regular events and socials Health cash plan, online GP, 24/7, Employee Assistance Plan And more! (Varies by location) You have significant experience (5+ years) in Customer Success or Account Management, specifically managing a portfolio of Enterprise or Strategic customers in a SaaS or technology environmentTechnically proficient and able to guide Enterprise or strategic customers through complex setup, integration, advanced usage, and strategic best practicesCollaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver comprehensive strategic customer valueA genuine passion for helping Enterprise or strategic customers succeed and seeing measurable business impactExceptional communication and executive relationship-building skills across multiple stakeholder levels, including C-suiteProven ability to drive deep product adoption, customer satisfaction (NPS), and high-value retention results in a complex, multi-stakeholder sales and service environmentComfortable working with large data sets and strategic business insights to identify trends, risks, and expansion opportunities within complex accountsA good understanding of the digital advertising/search marketing industry – preferredHighly organized with excellent follow-through and attention to detail #J-18808-Ljbffr Trustpilot
$130k - $150k
...hiring a self-motivated and data savvy customer advocate with a natural ability to build... ...and identifying opportunities to drive success.Leverage data insights to assess engagement... ...about building relationships and managing stakeholders as your authentic self Unafraid...SeniorWork at office$134k - $252k
...was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.THE ROLEAs a Senior Customer Success Manager (CSM), you will serve as a trusted advisor and customer advocate, personalizing the Everpure and Portworx experience for...SeniorWork at officeFlexible hours$153.85k - $181k
...software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting... ...page.The Team You’ll Work WithWe’re looking for exceptional Customer Success Managers to own and manage portfolios of existing Private...SeniorFull timeContract work- ...and AI skills essential for 21st-century success. By providing practical, engaging learning... ...action, transparency, ownership, and customer focus. We are seeking individuals that thrive... ...encourage you to apply!Responsibilities:Manage the customer lifecycle from onboarding to...SeniorWork from homeFlexible hours
$120k - $140k
...matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing... ...-oriented team member join Dataseat’s (dataseat.com) Customer Success team in New York. We’re looking for a client-focused, data-...SeniorWork at officeLocal areaRemote work3 days per week$115k - $125k
Senior Customer Success ManagerDrive CB Insights' growth as part of our Customer Success team.The role you'll play:The CB Insights Senior Customer Success Manager (or as known at CB Insights, a Forward Deployed Strategist) is responsible for maintaining a portfolio of...Senior$104.33k - $156.49k
...future where trusted data becomes a transformative force for business and society. The ChallengeWe are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from...SeniorWork experience placementWork at officeLocal areaWorldwideFlexible hours3 days per week1 day per week$123.1k - $273k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust.... ...expertise, and tools to stay agile.As a Customer Success Manager, Senior Manager (CSM Senior Manager), you will serve as a named...SeniorFull timeWork experience placementWork at officeFlexible hoursWeekend work3 days per week$80k - $140k
...locations listed for the role. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation,...SeniorWork at officeLocal areaFlexible hours$110k - $130k
...advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on,...SeniorWork at officeWorldwide3 days per week$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ..., and you are the future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...SeniorFull timeWork at officeFlexible hoursShift work3 days per week- ...just getting started. The Role We are rapidly growing our Customer Success team. This is a foundational role with the autonomy to define... ...and from working closely with engineers and product managers. What We Offer The opportunity to define and standardize...SeniorWork at officeImmediate startMonday to Friday
Adaptive Security Corporation
New York, NY4 days ago $143.4k - $215.2k
...pay off, for our people, our customers, and the world around us. As... ...and a leading AI platform for managing people, money, and agents, we... ...TeamWorkday is evolving how Customer Success operates in an AI-enabled... ...enterprise customers and senior stakeholders along with the ability...SeniorFull timeWork at officeRemote workHome officeFlexible hoursShift work$115k - $130k
Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in New York City.As a Senior CSM at Dealpath, you'll own a portfolio of enterprise and strategic accounts, typically 30 to 40, for firms like Blackstone, MetLife, and Nuveen...SeniorContract workWork at officeFlexible hours$71k - $118.3k
...About the Role Reporting into the Customer Success & Delivery Leadership Team, the Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products across the portfolio for both new and existing customers. This role ensures customers...SeniorLexus Nexus
New York, NY4 days ago- ...Senior Customer Success Manager (AMER) About Notabene Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between...SeniorWork experience placementWork at officeRemote work
Nota Bene
New York, NY1 day ago $70k - $78k
...stories for our global clients and their customers. Join us in shaping a future where... ...Director, as part of the Customer Success team, you will help drive adoption,... ...and across our global client base. A Senior Customer Success Manager takes ownership of main accounts,...SeniorTemporary workRemote workFlexible hoursJellyfish Digital Group Limited
New York, NY3 days ago$90k - $115k
...built for the modern hospitality operator - managing smart devices, deploying next-gen guest... ...from contract → go-live for new customers Lead onboarding calls: kickoff, configuration... ...anecdotes Partner with the Customer Success & Solutions Lead to iterate on...SeniorContract workTemporary workSuiteOp, Inc.
New York, NY4 days ago- ...This is a senior leadership role for an experienced customer, technology, and operations professional who can translate... ...and acts as the senior Customer Success presence in the AMECS region,... ...the potential for formal people-management accountability. Set clear expectations...SeniorImmediate start
Vizrt
New York, NY1 day ago $100k
...secured $70m in venture funding, and facilitated over $350M in transactions. About the Role Posh is hiring a Senior Customer Success Manager to own and grow relationships with 100-150 of our highest-value event organizers , including businesses generating or...SeniorLocal areaPosh
New York, NY4 days ago$145k - $175k
...experience for both property managers and renters. We're growing... ...product that allows our customers to make smarter, more... ...core function of the Customer Success team is to ensure our clients... ...are looking for an experienced Senior Customer Success Manager with...SeniorFull timeWork at officeRemote workWork visaFlexible hours3 days per weekFindigs
New York, NY4 days ago- ...Senior Customer Success Manager Actifai is seeking a Senior Customer Success Manager to support its pilot and rollout clients. Actifai is an artificial intelligence company; we help clients optimize their high-value, high-leverage decisions. Typically, this includes...SeniorWork at officeImmediate startRemote work
Actifai
New York, NY3 days ago $120k - $140k
...Senior Customer Success Manager New York, US Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth...SeniorWork at officeLocal areaRemote work3 days per weekJun Group | Verve
New York, NY3 days ago$190k - $215k
...Senior Customer Success Manager Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens...SeniorFull timeTemporary workG2 Venture Partners
New York, NY1 day ago$70.82k - $94.68k
...internal use): 10 The Team: The Customer Success team is a dynamic global organization where... ...with Marketing, Product, Account Management, and Sales teams. Cultivate strong relationships... ...maintaining strong relationships with senior members of client organizations,...SeniorWork experience placementSecond jobLive inWorldwideFlexible hoursS&P Global
New York, NY3 days ago$100k - $120k
...employees to collaborate and learn from each other, completely free of barriers. Your role: Global Relay is seeking a Senior Customer Success Manager to join our growing team in New York City. In this role you will own a portfolio of large, complex, and high-growth...SeniorTemporary workWork experience placementWork at officeGlobal Relay
New York, NY1 day ago- Apply For This Job Interested in building your career at Trustpilot? Get future opportunities sent straight to your email. TrustpilotSenior
$128k - $161k
...Senior Customer Success Manager With very limited direction, the Senior Customer Success Manager delivers post-sales efforts to their assigned customers via a consultative Customer Success program strategy specifically associated with BlackLine onboarded customers....SeniorContract workTemporary workWork at officeShift work3 days per weekBlackLine
New York, NY5 days ago- ...Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies...SeniorWork experience placementLocal areaImmediate startRemote workWork from home
Hewlett Packard Enterprise Development LP
New York, NY1 day ago - Makersite is seeking a Technical Customer Success Manager who will empower our enterprise customers to achieve their sustainability goals. The ideal candidate has a strong background in sustainability consulting including lifecycle assessment, and will collaborate closely...SeniorRemote job
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