Denny's - SERVER

Job Description

Job Description

Reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner. Job RequirementsKey Business Areas: A "Key Business Area" is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:Demonstrates a sense of urgency when serving guests; meets service cycle timing standardsGreats guests immediately upon arrival and acknowledges them at departureAssists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needsSuggestively sells and achieves guest check average targetsAccurately enters orders on point of sale systemPrepares beverage orders as well as some appetizers, salads, and dessertsChecks prepared orders for completeness and presentationDelivers food and beverage orders timely and in accordance with standardsAttends to guest during the entire dining experience in a prompt and courteous mannerDemonstrates knowledge of station and floor breakdownsPossesses strong product and menu knowledgeUses proper telephone etiquette; assists with "to go" ordersPre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guests departureAddresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issuesDemonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactionsWillingly assists others without being askedMaintains cleanliness and organization of dining room and service areaCompletes all required side-work, including deep cleaning assignmentsProvides prompt and courteous service and is cordial to all team members and guestsAdheres to Denny's Brand Standards and internal policies and procedures Essential Functions: Ability to lift and carry supplies and equipment up to 30 lbsAbility to raise a tray weighing up to 25 lbs to shoulder heightAble to bend, stoop, reach, wipe, lift, and grabMust have sufficient mobility to move and operate in work areaMust be able to stand and walk throughout a 4 to 8 hour shiftMust be able to hear well in a loud environment to respond to employee and guest needsMust meet any state, county or municipal regulation pertaining to health risk concerns about food handlingMust be able to observe and differentiate between monetary denominationsMust be able to serve all Denny's menu productsMust be able to operate point of sale systemMust be able to work around potentially hazardous chemicals Position Qualifications: Must be able to communicate effectively in English both orally and in writingMust be able to pass all required tests and training requirements for the positionMust be able to work in a team environmentMeets Denny's uniform and grooming standards and maintains them throughout the shiftMust be able to work a flexible schedule, including holidays, nights and weekendsPossesses excellent guest service skillsPossesses basic math skills (add, subtract, multiply and divide)Must be dependable and able to learn basic tasks and follow instructionsPlaces a value on diversity and shows respect for others***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.***