Change Management Specialist

Role Description

The Change Management Specialist will support the Veterans Health Administration (VHA) Integrated Veteran Care (IVC) Veteran Family Member Programs (VFMP) Modernization Portfolio by planning, coordinating, and executing organizational change management (OCM) activities supporting enterprise modernization and operational transformation initiatives.

• This role supports modernization efforts involving healthcare claims processing, eligibility modernization, appeals modernization, Electronic Data Interchange (EDI), workflow automation, intake modernization, systems implementation, operational transformation, and workforce adoption initiatives.
• The Change Management Specialist will help ensure modernization initiatives are effectively communicated, adopted, and sustained across VFMP operational teams and stakeholders.
• Collaboration with Government leadership, project managers, SMEs, operational stakeholders, technical teams, trainers, and contractor personnel is essential to support workforce readiness, stakeholder engagement, communication planning, training coordination, and adoption activities aligned with VFMP modernization objectives.
• This position requires strong organizational change management capabilities, communication skills, stakeholder engagement experience, and the ability to support complex operational transformation initiatives within a Federal healthcare environment.

Qualifications

• Bachelor’s degree in Organizational Development, Business Administration, Communications, Healthcare Administration, Public Administration, Human Resources, Organizational Leadership, or related field.
• Equivalent professional experience may be considered where appropriate.

Requirements

• Minimum three (3) years of experience supporting organizational change management, workforce transformation, communications, or operational transition initiatives.
• Experience supporting technology implementations, modernization initiatives, or business transformation efforts.
• Experience developing communication plans, stakeholder engagement strategies, or adoption materials.
• Experience supporting workforce readiness and organizational adoption activities.
• Experience coordinating training, communications, or implementation support activities.

Company Description

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation.

• We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day.
• Founded: 2012
• Employees: 300+ nationwide

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.