Case Manager

Case ManagerThis is an active, hands-on role for someone who wants to make a real difference in young people's lives. The Case Manager helps remove barriers for inner-city young adults, primarily ages 18–24, working toward two core goals: helping students earn their high school diploma (or equivalent) and land real-world, paying jobs. Students attend daily, and the Case Manager manages a caseload of around 20, providing consistent day-to-day support including teaching life skills and monitoring students' daily online computer work.Key Responsibilities:Daily student supportGreet and support students during daily attendanceTeach life skills sessionsMonitor and support students during daily online computer workProvide day-to-day coaching to help students stay on track toward their diploma and career goalsIntake & OrientationBuild and maintain participant filesCoordinate Mental Toughness orientation activities (workshops, trainings, team-building)Ensure each student has a measurable Individual Service Strategy (ISS) plan within 30 days, using Mass CIS or similar tools to identify career interests and goalsCoaching & Case ManagementManage a caseload of approximately 20 students, coordinating weekly with academic/vocational instructors to support credential attainmentUse trauma-informed, positive communication strategies to help students meet ISS goalsOversee referrals for legal, housing, health, and family support servicesRespond to program inquiries and follow up with prospective BTE/PA studentsQualificationsHigh school diploma + 7 years' relevant experience with at-risk/diverse young adults, ORAssociate degree in Human Services (or related) + 5 years' experience, ORBachelor's degree in Human Services (or related) + 3 years' experience2–4 years working with diverse young peopleValid driver's license and reliable transportationStrong Microsoft Office skillsSpanish fluency a plusStrong communication, organizational, and problem-solving skillsSchedule: 7:45 AM–3:45 PMPhysical RequirementsAbility to stand/sit for extended periods, move between floors and offices, bend for filing, and travel locally (by T, car, or foot) for offsite activities and field trips.