Assistant General Manager

Assistant General Manager

Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward.

This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable.

As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong.

Join us in writing the next chapter of Pret in America.

The Role

As an Assistant General Manager at Pret, you are a key leader within the shop that ensures we deliver strong operational performance and exceptional guest experiences. You help oversee day-to-day shop operations including staffing, scheduling, food production, and guest service while ensuring the shop runs efficiently, safely, and in alignment with Pret's standards.

Assistant General Managers lead from the front. When the shop gets busy, you are on the floor supporting the team, coaching in real time, and ensuring guests receive the warm, fast, and personal service Pret is known for. You also play a critical role in developing team members and preparing the next generation of Pret leaders.

Key Responsibilities

Own Full Shop Performance

• Drive strong transaction growth and operational efficiency
• Analyze performance trends and take decisive action to improve results
• Operate with urgency to close performance gaps and deliver against targets

Build and Develop High-Performing Teams

• Assist in recruiting, hiring, and onboarding Shop Leaders and team members
• Foster a culture of accountability, teamwork, and positive energy within the shop
• Identify and develop future leaders to build a strong internal bench

Deliver Exceptional Guest Experience

• Model Pret's standards of hospitality on the shop floor
• Create a consistently warm, fast, and personal guest experience
• Coach in real time to improve service behaviors and guest engagement
• Resolve guest concerns professionally and efficiently

Operational Excellence and Compliance

• Ensure strict adherence to Pret's recipes, food preparation standards, and product specifications
• Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability
• Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy
• Ensure full compliance with company policies, food safety, and health & safety regulations
• Maintain exceptional cleanliness and operational standards
• Learn how to analyze historical data, sales trends, and upcoming promotions to optimize production levels

Qualifications

Required Experience

• 2+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments
• Experience supporting operational performance and service standards in a fast-paced and high-volume setting
• Strong communication and problem-solving skills
• NYC Food Handlers Card
• Available to work + 50 hours
• Led a team of greater than 15 employees
• Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations

Education

• Bachelor's degree Preferred

Salary Range

• The pay range for this role is $68,000 - $75,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.

About Us: Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organization called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.