Software Engineer

Software Engineer – Customer Contact Experience (CCX)

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement? The Software Engineer – Customer Contact Experience (CCX) supports designing, developing, implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. This role works across full-stack development and voice/SIP-based technologies, requiring the ability to contribute to diverse codebases and collaborate across multiple engineering initiatives. The position demands a well-rounded engineer comfortable moving between front-end, back-end, and communications-layer development, with an aptitude for learning new platforms and delivering reliable solutions in a dynamic environment. We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! If you're up to the challenge, apply today!

Job Responsibilities:

• Develop software solutions that support engineering projects and meet customer requirements
• Collaborate with technical teams to deliver effective technical solutions and continuously learn new technologies
• Create clear documentation for software code, system designs, and business requirements
• Contribute to technology strategy by understanding current technologies and supporting business goals
• Present innovative ideas to improve systems, processes, or services based on industry research
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• 2-4+ years technical engineering experience. (Required)
• Bachelor's Degree plus 3 years of related work experience
• OR advanced degree with 1 year of related work experience
• OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science or Engineering (Required)

Knowledge, Skills and Abilities:

• Full-Stack Development & Java Engineering - Proficiency across front-end and back-end technologies with strong expertise in enterprise-grade Java application development, including backend services, RESTful APIs, and platform integrations; ability to contribute to diverse codebases and deliver value across cross-team engineering initiatives (Required)
• Cross-Team Collaboration - Ability to embed with multiple engineering teams, adapt to varying technical environments, and deliver value across a range of project types (Required)
• Communication - Ability to clearly convey technical concepts to both technical and non-technical audiences, participate effectively in cross-functional discussions, and communicate project status, risks, and decisions with clarity and confidence across all levels of the organization (Required)
• Customer Service - Commitment to understanding the needs of internal and external stakeholders, delivering solutions that meet or exceed expectations, and maintaining a service-oriented mindset throughout the development lifecycle (Required)
• Analytics - Ability to gather, interpret, and apply data to inform technical decisions, identify trends, troubleshoot system behavior, and measure the effectiveness of implemented solutions (Required)
• Technical Writing - Proficiency in producing clear, accurate, and well-organized documentation including software specifications, system design documents, runbooks, API documentation, and business requirements for both technical and non-technical audiences (Required)
• Databricks Platform - Experience working within the Databricks Lakehouse platform, including notebooks, jobs, and cluster management for data engineering or analytics workflows (Preferred)
• Snowflake Data Platform - Experience querying, loading, and managing data within Snowflake, including an understanding of virtual warehouses, roles, and data sharing concepts (Preferred)
• Snowflake SQL & Data Modeling - Ability to write optimized Snowflake SQL and design efficient data models, including familiarity with semi-structured data handling (VARIANT, JSON) (Preferred)
• Telecommunications & VoIP Knowledge - Understanding of telephony concepts, SIP/VoIP protocols, or contact center platforms such as Cisco UCCE/CUCM (Preferred)
• Accessibility Technology - Knowledge of or exposure to assisted communication for the deaf or hard of hearing (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No): Yes

DOT Regulated:DOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): NoBase Pay Range: $92,500 - $166,800Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder–it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth–and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.