Video Surveillance Operator

Job Description

Job Description

Description:

• The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives.

• Operators monitor multiple sites nationwide using proprietary Blue Eye software and work in a fast-paced, multi-screen environment.

• This role is not related to casino surveillance and is not located on the Las Vegas Strip.

• Monitor multiple live video surveillance feeds to identify suspicious or unsafe activity

• Deliver real-time audio warnings to individuals onsite when appropriate

• Escalate incidents to police departments, first responders, or site contacts as needed

• Write clear, accurate, and detailed incident notes and documentation

• Manage several computer screens, tabs, and applications simultaneously

• Maintain strong attendance, punctuality, and consistent focus throughout the shift

• Escalate technical issues to IT; no troubleshooting knowledge required

• Fast-paced operations center

• Heavy computer and multi-monitor use

• Safe, climate-controlled office setting

• Structured, non-flexible schedules - employees must work the shift hired for

• Communication currently via Microsoft platforms; transitioning to Google Meet/Google Mail

Qualifications:

• Ability to speak, read, and write English clearly

• Comfortable speaking with law enforcement and property managers

• Proficient computer skills, including navigating multiple monitors and tabs

• Minimum typing speed of 40 WPM

• Ability to sit and focus for long periods

• Strong attention to detail in a high-volume, fast-paced environment

• Video gaming experience (fast reaction speed, multi-screen familiarity)

• Call center or dispatch-style experience

• Previous loss prevention or surveillance experience

• Experience in fast-paced desk environments

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities

Company Description

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities