Service Center Representative

Overview A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. You’ll find new and unique ways to make a positive impact just by being you. In the Service Center Representative role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco especially a great benefit package that helps you take care of yourself and your future with a generous 401(k) match, awesome starting pay of $20.85/hr, monthly & annual incentives, and the ability to build a career worth loving. Responsibilities Welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members. Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including phone, chat, Interactive Teller Machine (ITM), and more. Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer. Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion. Collaborating with various departments to ensure members are receiving the highest quality care possible – we seek to exceed expectations of our members & team members in every interaction, every time. Qualifications High school diploma or equivalent (i.e., GED). Strong customer service experience; previous call center experience is preferred but not required. To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers. Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience. Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens. Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals. Ability to work Monday through Friday between 8:00 AM & 6:00 PM, and some Saturdays 8:30 AM & 12:30 PM on a rotational schedule. Benefits Competitive starting pay, monthly & annual incentives, 401(k) matching, comprehensive health benefits, and a supportive inclusive culture to help you grow. Dupaco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic as required by law. #J-18808-Ljbffr