Manager, IT Delivery: Agile Practices

*****THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.What You'll Do:This strategic leadership role drives organizational Agile transformation by leading a team of practitioners who teach, mentor, and advise stakeholders across the enterprise on Agile methodologies and practices. The position demands proven expertise in multiple Agile frameworks at both program and team levels, combined with demonstrated people management capabilities to foster operational excellence and continuous improvement. As a transformation catalyst, you will shape how delivery teams mature their Agile capabilities while influencing senior stakeholders to create an environment where Agile principles become embedded in the organization’s operational DNA. This role also serves as a Jira Product Manager, owning the configuration, governance, and optimization of Jira as the enterprise Agile delivery platform.Primary Duties and Responsibilities:To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.Team Leadership & CoachingLead a high-performing team of Scrum Masters deployed across multiple product teams while managing relationships with managed service providersFoster a culture where delivery teams self-organize and achieve objectives through coaching rather than directive managementCreate a psychologically safe environment that encourages transparent problem-solving, constructive conflict resolution, and continuous improvementImplement robust accountability frameworks to ensure Scrum Masters fulfill their roles effectively while monitoring team performance metricsServe as the Jira Product Manager, governing project configurations, workflows, permission schemes, and board setups to ensure consistency and alignment across product teamsOrganizational Agile TransformationPartner directly with the Group Director and cross-functional senior leaders to evolve enterprise Agile capabilities that align with changing business prioritiesDesign and implement systematic approaches to mature Agile teams/squads from foundational to advanced practicesDevelop and socialize Agile best practices tailored to the organization's unique context and challengesConduct regular Agile maturity assessments, using insights to create targeted improvement roadmapsOwn the Jira instance strategy, including scheme standardization, custom field management, and automation rules that support Agile maturity progressionDesign and maintain Jira dashboards and Advanced Roadmaps (formerly Jira Portfolio) views that provide leadership with real-time delivery visibilityStakeholder Engagement & CommunicationServe as a strategic advisor to Product Owners and delivery teams, modeling servant leadership principlesFacilitate critical discussions and decision-making forums that drive clarity and alignmentEstablish multi-directional communication frameworks that enhance transparency and information flowProactively identify and mitigate project risks through structured governance approachesContinuous ImprovementChampion a data-driven approach to measuring and improving team performanceLead regular retrospectives at the program level to identify systemic improvement opportunitiesDevelop and refine Agile ceremonies that maximize team productivity and engagementCreate feedback mechanisms that promote ongoing learning and adaptationContinuously evaluate and optimize Jira configurations, automations, and integrations to reduce friction and improve team velocity trackingThis role requires an exceptional leader who can balance tactical execution with strategic vision, adeptly navigate complex organizational dynamics, and drive measurable improvements in delivery capabilities while nurturing a collaborative Agile culture.Supervisory Responsibilities:Manages a teamQualifications:The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary functions.Agile Leadership & TransformationDemonstrated success guiding organizations through Agile transformations with proven frameworks for building high-performing Agile teamsExtensive experience leading Scrum Masters, including career development and professional growth of direct reportsPractical experience implementing and managing Agile-specific metrics and KPIs that drive meaningful improvementTechnical KnowledgeDeep understanding of Scaled Agile Framework (SAFe) with direct implementation experienceHands-on experience with multiple Agile methodologies beyond Scrum, including XP, Kanban, and other frameworksProven capability in enterprise-scale release planning and coordinationExperience consolidating and analyzing data from diverse sources to identify trends and drive decisionsProven experience serving as a Jira Product Manager or Jira Administrator, with the ability to translate Agile process needs into tool configurationsProfessional CapabilitiesOutstanding verbal and written communication skills with ability to influence across all organizational levelsStrong analytical mindset with exceptional reasoning and problem-solving abilitiesDemonstrated servant leadership approach to team managementSelf-motivated professional capable of working independently with minimal supervisionTeam ExperiencePractical experience working within diverse Scrum teams across varied contexts (team sizes, organizational cultures, co-located/distributed environments)Continuous professional development evidenced by recent Agile training, conference participation, and community involvementExperience supporting regulatory compliance through documented process flowsDemonstrated ability to analyze complex data sets and translate findings into actionable insightsThe ideal candidate will combine strategic vision with hands-on Agile expertise, balancing technical knowledge with exceptional people leadership capabilities to drive organizational transformationTechnical Skills:Systems & Tools ProficiencyJira Product Manager experience, including administration of projects, workflows, permission schemes, notification schemes, and custom fields at an enterprise scale (5+ years required)Advanced proficiency with Jira Advanced Roadmaps (formerly Portfolio) for program-level planning, capacity management, and dependency trackingExperience building and maintaining Jira automations, integrations (e.g., Confluence, Bitbucket/GitHub, ServiceNow), and reporting dashboards using native and third-party tools (e.g., EazyBI, Scriptrunner)Demonstrated expertise with business productivity tools including Microsoft Excel, PowerPoint, and Project for data analysis and stakeholder communicationsWorking knowledge of ServiceNow or similar ticketing systems for process management and workflow automationFundamental understanding of IT infrastructure and systems design principles that impact team operationsEducation and/or Experience:Bachelor’s degree in information technology, Computer Science, or related field; or equivalent combination of education and 7+ years relevant experienceMinimum 5 years direct experience as a Scrum Master leading software development teams applying Agile methodologiesProven track record managing high-performing Agile teams through complete delivery lifecyclesAdvanced knowledge of Agile/Scrum frameworks with practical application experience across diverse contextsDemonstrated ability to proactively identify potential impediments and guide teams toward effective resolution before issues impact deliveryExperience as a Jira Product Manager or Jira Administrator in an enterprise environment preferredThe ideal candidate will combine comprehensive technical tool knowledge with extensive hands-on Agile leadership experience, enabling them to drive both process excellence and cultural transformation across our organizationCertificates or Licenses:[Preferred] Professional Agile certifications[Preferred] Six Sigma[Preferred] Atlassian Certified Professional – Jira Project Administration or similar Atlassian certificationAbout UsThe Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 23 exchanges and trading platforms. More information about OCC is available at .BenefitsA highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include: A hybrid work environment, up to 2 days per week of remote workTuition Reimbursement to support your continued educationStudent Loan Repayment AssistanceTechnology Stipend allowing you to use the device of your choice to connect to our network while working remotelyGenerous PTO and Parental leave 401k Employer MatchCompetitive health benefits including medical, dental and visionVisit for more information.CompensationThe salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.Salary Range$126,500.00 - $168,800.00Incentive Range8% to 15%This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.Step 1When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume. Step 2You will receive an email notification to confirm that we've received your application.Step 3If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. For more information about OCC, please click here.OCC is an Equal Opportunity EmployerSummaryLocation: Chicago - 125 S FranklinType: Full time