Indirect Loan Officer

Job Description

Job Description

Working for Pacific Service Credit Union

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

What’s in it for you? Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.

Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount

Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

Our Hiring Process

We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply: Submit your resume for one of our job openings.

Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

About this Role

At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being. The Indirect Loan Officer is responsible for performing the evaluation and processing of indirect auto loan applications submitted through the Credit Union Direct Lending (CUDL) platform. The role delivers accurate and timely credit decisions, completes required documentation, and prepares loan files in compliance with lending policies and regulatory requirements. The Indirect Loan Officer researches applicant creditworthiness, maintains strong relationships with dealership partners, collaborates with internal teams, and assists and supports dealers throughout the loan funding process. The position contributes to operational efficiency, produces accurate loan outcomes, and recommends solutions to facilitate efficient loan processing and funding. This role requires an organized and dependable individual with strong communication skills and the ability to complete tasks accurately and on time. The position supports the team and organization by assisting with day-to-day activities, completing assigned projects, and contributing to efforts that advance organizational goals and uphold core values, while enhancing member/service outcomes.

Essential Job Functions

• Determine credit decisions, according to policy and within established credit limits, while maintaining awareness on evolving laws and regulations in the auto industry.
• Manage indirect lending queues, assessing applications and meeting established service level agreements (SLAs).
• Communicate approvals and declines to members and dealers professionally, providing detailed explanation of decline and guidance for future consideration.
• Evaluate credit risk and prepare supporting information to for clinical reviews, as needed.
• Collect and analyze loan application components, including credit bureau reports, collateral evaluation, member account data, financial statements, tax returns, and any other pertinent information to make consistent, sound lending decisions.
• Open new membership accounts by verifying acceptable identification, ensuring proper funding of account, and confirming membership eligibility.
• Assess the accuracy of provided loan information including all loan documents, finance contract, buyer’s order, title paperwork, insurance information, membership application, acceptable identification, vehicle book out and ancillary product contracts.
• Proactively and professionally assist in dealer relationship management.
• Cross-sell applicable products and aftermarket products such as GAP, warranties, and value adding purchases to enhance our member’s financial future.
• Support members’ needs that arise to ensure complete and satisfying member experience in the auto purchase process.
• Assist in the creation and maintenance of departmental policies and procedures.
• Contribute to company innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization.
• Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. Act with integrity, follow through on commitments, and uphold
• professional standards.
• Support and uphold company culture by aligning your work with the credit union’s mission and values, contributing to a positive, high-performing environment.
• Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success.
• Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures.

Supporting Functions

• Provide back-up and support to management, as directed.
• Performs special projects and other responsibilities, as directed.

Competencies

The following competencies are essential for success in this role:

Job knowledge: Demonstrates solid job expertise; learns and applies new skills effectively; works with minimal supervision; understands how work impacts others; uses resources efficiently.

Effective communication: Communicates clearly and concisely; tailors messages to audience needs; engages listeners; keeps stakeholders informed.

Problem solving: Identifies issues early; gathers and analyzes information effectively; develops alternatives; resolves problems promptly; contributes productively to group solutions.

Quality of work: Delivers accurate, thorough work; proactively reviews processes; prevents recurring issues; ensures deliverables meet all standards, expectations, and deadlines.

Member focus: Shows courtesy and professionalism; manages difficult situations constructively; meets commitments; responds promptly; seeks feedback to improve service.

Collaboration: Builds strong working relationships; demonstrates tact and professionalism; supports others; works cooperatively; helps resolve conflicts productively.

Execution: Translates strategy into action; pursues goals with focus and urgency; commits the necessary effort; implements plans efficiently and delivers results within required timeframes.

Required Minimum Qualifications

Education:

• High School diploma or equivalent, required.

Experience:

• Minimum of two (2) years of underwriting experience in indirect lending or a related role, including at least two (2) years of experience working with auto dealers.
• Excellent credit analysis, knowledge of automotive finance, and "car intelligence” skills.
• Knowledge of Credit Union Direct Lending (CUDL) platform and familiarity of DMV documentation and processes.
• Excellent oral and written communication skills, required.
• Must be proficient in computer programs (e.g., Microsoft Office Suite).

Preferred Qualifications

• Demonstrated ability to work independently as a self-starter, manage projects through completion with little supervision, and meet deadlines in a fast-paced environment.
• Proficiency in Symitar and Origence, with the ability to effectively use keyboard and 10-key calculator.

Physical Requirements

Hearing: Ability to hear and comprehend spoken communication in person and over the phone.

Vision: Ability to view computer screens and read documentation with clarity and accuracy.

Verbal Communication: Ability to speak clearly and effectively to interact with colleagues and/or members. Frequent use of telephone headset may be required.

Manual Dexterity: Proficient use of hands and fingers for typing, operating office equipment, and handling documents.

Posture and Endurance: Ability to sit or stand at a workstation for extended periods; adjustable sit/stand desk options may be available to support comfort.

Mobility: Ability to move within the office environment to attend meetings or assist colleagues, as needed.

Lifting and Carrying: Occasionally required to lift and carry materials weighing up to 30 lbs.

Other Information

Hours Required:

A work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. This position is eligible for the credit union's telecommute policy.

Travel Requirements:

Less than 5% local travel, required. Limited travel during the work schedule, primarily for training, meetings, or special

projects.