Guest Experience Coordinator

Guest Experience Coordinator

Four Seasons Hotel & Private Residences Nashville is seeking a Guest Experience Coordinator to join our dynamic Rooms Division team. This role serves as a central point of contact for guests, ensuring seamless communication, personalized service, and memorable experiences throughout every stage of the guest journey.

What You Will Do:

• Respond to incoming guest calls, emails, and chat inquiries with professionalism, warmth, and efficiency.
• Coordinate guest requests and communicate with hotel departments to ensure timely follow-up and resolution.
• Manage guest interactions through systems such as Messenger, HotSOS, Email, and Teams.
• Assist with pre-arrival planning, special requests, guest preferences, and post-departure communications.
• Provide information regarding hotel services, local attractions, dining options, events, and transportation.
• Monitor daily arrivals, departures, VIP guests, groups, and special occasions to ensure a personalized guest experience.
• Review room assignments and support seamless arrivals and guest satisfaction initiatives.
• Maintain accurate records and protect the confidentiality of all guest information.
• Support Front Desk, Concierge, Guest Services, and In-Room Dining operations as needed.
• Assist the Guest Experience leadership team with administrative and operational responsibilities.

What You Bring:

• Previous experience in hospitality, guest services, customer service, or administrative support preferred.
• Excellent verbal and written communication skills with a passion for delivering personalized service.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office applications; experience with hotel systems is an advantage.
• Flexible schedule with the ability to work evenings, weekends, and holidays as business needs require.

What We Offer:

• Competitive wages and a comprehensive benefits package
• Excellent training and career development opportunities
• Employee discounts and complimentary stays through Four Seasons employee travel programs
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Medical, Dental, Vision, Life Insurance, and 401(k) retirement savings plan for eligible employees
• Employee Assistance Program (EAP)
• Paid vacation, holidays, and sick time for eligible employees
• Inclusive employee events and a dynamic, people-focused culture

Schedule & Hours:

• Full-Time Position
• Must be available to work a flexible schedule, including mornings, afternoons, evenings, weekends, and holidays based on business demands.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.