Emergency Veterinary Receptionist (Care Coordinator) - Day Shift - Olympia Pet Emergency

Emergency Veterinary Receptionist (Care Coordinator) - Day Shift - Olympia Pet Emergency PetVet Care Centers' Olympia Pet Emergency is currently seeking a Care Coordinator. At PetVet Care Centers, our mission is to improve the lives of animals and people—providing exceptional, compassionate care at every stage—for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience—every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. Position Overview Join our team as a Care Coordinator who contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. In the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Key Responsibilities Provides excellent customer service in‑person, over the phone, and during high‑stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well‑being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions. Qualifications (Required) 2+ years in veterinary medicine. Preferred Skills (Nice to Have) Veterinary emergency experience is preferred. Schedule Must be flexible to the hospital's staffing/scheduling needs. Benefits Medical, dental, and vision insurance. Paid parental leave (birth, adoption, foster). 401(k) with discretionary contribution. Team member pet discounts. Emotional wellbeing support—including Calm app access and 24/7 EAP. CE stipends and career development resources. Grant Circle—a relief fund for team members facing personal hardship. Local hospital culture backed by national resources. Pay Range: $18 — $18 USD PetVet is an equal‑opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices. #J-18808-Ljbffr