Field Service Specialist - Decoking Systems

Position Summary
The Field Service Specialist is responsible for the installation, commissioning, maintenance, troubleshooting, and modernization of highly specialized decoking systems at refinery sites worldwide. This role combines advanced technical expertise, hands‑on mechanical and electrical work, system integration, customer support, and professional communication. The specialist represents the company as a system expert and ensures safe, reliable, and efficient operation of complex decoking equipment.

Key Responsibilities
1. Installation & System Assembly
- Install pump units and all related subsystems, including motors, gearboxes, turbines, coolers, lube oil units, mechanical seals, and oil supply systems.
- Install and align decoking control valves, piping, pump control panels, and soft starters.
- Assemble complete decoking equipment: winches, pulley blocks, crossheads, drill stems, drill stem drives, guide devices, cutting tools, enclosures, and instrumentation.
- Inspect and verify customer equipment such as coker tower beams, guide rails, latching systems, and position switches.
- Perform site-specific modifications, especially for non‑standardized or customer‑dependent decoking equipment.

2. Pre‑Commissioning & Commissioning
- Perform mechanical and electrical inspections of all installed components.
- Execute functional tests of pump units, lube oil systems, control valves, hydraulic and pneumatic systems, and complete decoking equipment.
- Conduct full system commissioning, including pump performance testing, vibration and temperature monitoring, and parameter adjustment.
- Guide and instruct control system programmers, including parameter optimization and troubleshooting.
- Train customer personnel under real refinery operating conditions.

3. Maintenance, Repairs & Troubleshooting
- Diagnose and repair pumps, valves, winches, gearboxes, crossheads, pulley blocks, cutting tools, and other decoking components.
- Perform damage analysis, component measurement, refurbishment, reassembly, and functional validation.
- Prepare technical inspection reports and explain results clearly to customers.

4. Revamps, Turnarounds & Non‑Standard Installations
- Integrate non-standard or legacy equipment into existing decoking systems during revamps.
- Plan and manage turnaround activities together with internal teams or customer personnel.

5. Customer Interaction & Technical Support
- Conduct customer meetings and coordinate all site activities in English.
- Provide system demonstrations, handover activities, and long‑term technical support.
- Monitor customer requirements, analyze product weaknesses, and report system improvements internally.

Required Competencies & Skills
Technical Skills
- Deep understanding of mechanical, hydraulic, pneumatic, and electrical systems in refinery environments.
- Ability to read P&IDs, electrical diagrams, hydraulic and pneumatic schematics.
- Strong analytical, diagnostic, and troubleshooting capabilities.
- Expertise in operating and commissioning complex decoking systems.

Personal Skills
- High communication skills in English (and ideally German).
- Strong teamwork and customer service mindset.
- Flexibility, independence, and readiness for high-intensity work environments.

Working Conditions & Physical Requirements
- Worldwide, unrestricted travel with long site assignments.
- Ability to work in extreme conditions: heat, heights up to 150 m, confined spaces, heavy lifting.
- Daily climbing of industrial stairs and ladders.
- Work schedules may vary significantly due to refinery operations.

Position Impact
The Field Service Specialist acts as a system expert and is essential for ensuring safe, efficient, and customer‑satisfying operation of decoking systems. The role directly influences customer retention, system performance, and the technical reputation of the company.