ELIGIBILITY SPECIALIST II
Florida Jobs
ELIGIBILITY SPECIALIST II - 60059373
This is a professional position assigned to the Office of Economic Self-Sufficiency. Position provides back-up to the unit's supervisor in day-to-day duties which include but are not limited to; reviewing cases during the various processes in the service delivery model, performing case reviews for unit employees, giving feedback to strengthen accuracy rates and provide training and/or mentoring to unit members. The ESS II is expected to handle a high volume of work which is deadline driven requiring the ability to prioritize and plan work assignments while being flexible to change with little notice.
Minimum Requirements: At least 2 years' experience working in the Office of Economic Self-Sufficiency determining eligibility for food stamps, Medicaid, and Cash assistance as an Eligibility Specialist.
Typical Duties:
- Performs quality management system reviews as assigned.
- Reviews case reading errors with the Eligibility Self Sufficiency Specialist I and ensures corrections are completed accurately and timely.
- Reviews and analyzes data from quality control and all monitoring sources and provides training in the areas in which problems are identified.
- Follows established unit procedures to determine eligibility for public assistance benefits within designated time frames as required by Federal and State laws and Department policy and procedures.
- Maintains assigned work responsibilities by taking prompt action on all case management activities including medical expense (bill) tracking, changes, sanctions, data exchange, alerts, ad-hoc reports, and Medicaid file resolution.
- Identifies cases of possible fraud and/or overpayment; makes appropriate referrals to fraud and overpayment departments.
- Ensures electronic case records are documented thoroughly and properly as required by Departmental procedures.
Knowledge, Skills and Abilities:
- Knowledge of public assistance program objectives and policies.
- Knowledge of problem-solving techniques.
- Knowledge of training principles and practices.
- Knowledge of goal setting techniques.
- Knowledge of arithmetic.
- Skills in operating a personal computer.
- Ability to perform complex arithmetic operations.
- Ability to conduct fact-finding interviews.
- Ability to accurately prepare and maintain records and reports.
- Ability to work with a diverse range of people.
- Ability to deal calmly and effectively in high stress situations.
- Ability to compose documents involving technical information.
- Ability to interpret and apply regulation materials.
- Ability to prioritize and meet deadlines.
- Ability to establish and maintain effective communication.
- Ability to communicate effectively both orally and in writing.
- Ability to apply ethical business practices.
Location: ORLANDO, FL, US, 32801
$37.04k
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