Field Support Technician

Field Support Technician [3 month Contract-to-Hire]

Location: Milwaukee, Wisconsin

Experience: 1–3 years of IT experience and 5+ years of customer service experience

Job Description

Key Responsibilities

• Provide audiovisual (AV) and technical support during training sessions.
• Troubleshoot Windows, Microsoft Office 365, and other IT-related issues.
• Work with desktop support teams to resolve technical problems.
• Manage and update IT support tickets.
• Assist with hardware imaging, deployment, and nationwide distribution.
• Deliver proactive, professional customer service to end users.

Required Qualifications

• 1–3 years of IT experience.
• 5+ years of customer service experience.
• High school diploma and relevant technical experience.
• Familiarity with Windows 11, Office 365, Intune, Azure, Active Directory, and imaging processes.
• Strong communication, troubleshooting, and customer service skills.
• Ability to work collaboratively as part of a team.

Preferred: Relevant IT certifications and a willingness to learn new technologies.