Client Services Representative

Job Description

Job Description

Join Our Team as a Client Services Coordinator!

Are you interested in joining one of Tampa Bay’s Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!!!!

About Our Company

Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission

To “WOW!!” our clients by helping get their marketing campaigns running smoothly. You are the customer’s main point of contact after they purchase their order, all the way until completion. This includes being the liaison point between the customer and our design team, mailing list experts, and our printing and mailing area teams, as well. This is a fast-paced position and requires a lot of multi-tasking and decision making. The Campaign Coordinators must be detail-oriented and organized to ensure the client’s deadlines are met. This position is responsible for ensuring that the customer is serviced perfectly and is very happy with their order!

Ultimately, we strive for flawless, 5-star customer service.

Work Hours

• Full-time in-office position
  
• Monday - Friday from 9:00am–6:00pm with a 1-hour lunch
  

Compensation

• Paid training
  
• $19.50 / hr to start
  
• $20.50 with a favorable review after training and completing regular job duties
  
• Bonus up to $400 per month after 3–6 months
  

Requirements

• Pleasantly communicating with customers on the phone as well as via e-mail and live chat
  
• Ability to navigate the computer system and e-mail system once trained
  
• Ability to accurately follow customer’s written or verbal instructions
  
• Ability to communicate clearly verbally and in writing
  
• Ability to work in a fast-paced environment
  
• Ability to multitask like a rock star
  
• Willingness to provide coverage for other areas of the department as needed
  
• Must be able to keep composure if there’s a tight deadline or pressure
  
• Reliable and responsible, the customer and the company count on this
  
• Other duties as assigned
  

Other Requirements

• Minimum 2-5 years’ experience in customer service roles
  
• Ability to type with speed and accuracy (at least 40 wpm)
  
• Basic knowledge of Microsoft Office Suite, specifically Outlook & Excel
  
• Positive outlook that can be felt by our customers and our co-workers
  

Benefits

• Medical, Dental, Vision & Life Insurance
  
• 401K, Short- and Long-Term Disability, Accident & Critical Illness
  
• Paid Vacation time that increases with longevity
  
• 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
  
• Free yoga on-site twice a week
  
• Free monthly visits to a local Chiropractor and so much more!