Assistant Manager, Retail: Lead Sales & Service

Responsibilities Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers. Key Responsibilities Assists in developing, inspiring, and retaining top talent Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on teamwork and inspiring a "one team" mentality. Coach, teach and train Sales Associates for effective job performance. Partner with the Store Manager to identify high performing Sales Associates to assist in their growth. May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager. Support the Store Manager’s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities. Assist in overseeing all aspects of daily store operations. Execute action plans to optimize results. Ensure sales floor coverage in order to meet customer expectations. Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store. Maintain adherence to Company Policies and ensures the safety of associates and customers. Manage the execution of the store strategy to achieve performance goals. Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives. Support a store’s environment focused on consistently delivering a great in-store experience. Lead by example in creating a culture of proactive customer engagement to exceed our customers' expectations. Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs. Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them. Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance. Creates a positive in-store experience through visual standards Other essential functions may occur as directed by your supervisor Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 1-3 of relevant job experience Proficient in use of technology (iPad, registers) Demonstrates strong customer service skills Meets defined availability criteria, including nights, weekends and non-business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Proven ability to drive sales results Strong communication skills Minimum of two years relevant experience Prior sales management experience Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more. Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate. Pay Range 19.20 - 28.40 per hour An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say 'Associate Relations' or send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr Express, Inc.