Parts Consultant

Parts Consultant

We are looking for a motivated individual to join our growing team at Campbell Supply Company, where our goal is to drive success by providing exceptional service, quality products, and tailored solutions for the commercial and emergency vehicle industries. We are a second-generation family-owned dealership with 7 locations and have proudly served our customers since 1967.

Campbell Supply Company is seeking a Parts Consultant to join our team. This versatile role may include responsibilities in the parts counter, back counter, or phone room, depending on company needs and the candidate's strengths. As a Parts Consultant, you will assist customers in identifying and purchasing the right parts for their needs while contributing to sales growth and increased gross margins. Your performance will be evaluated using a competency scale (A, B, or C), which will influence your bonus percentage.

Key Responsibilities:

• Customer Assistance: Provide exceptional service at the parts counter, back counter, or phone room by helping customers find the right parts for their specific applications. Offer guidance, product insights, and technical knowledge to ensure satisfaction.
• Product Knowledge: Maintain up-to-date expertise on the company's full product line, including compatibility and benefits. Stay informed on industry developments, trends, and innovations.
• Sales Generation: Actively engage with walk-in and phone-in customers to promote and upsell parts and accessories. Use effective sales techniques to meet or exceed personal and team goals.
• Order Processing: Accurately process orders across multiple channels, ensuring parts are correctly selected and delivered or prepared for pickup in a timely manner.
• Inventory Management: Monitor stock levels and communicate needs with the inventory team. Recommend reorders or new product additions based on demand and customer feedback.
• Relationship Building: Develop strong connections with customers, including repair technicians, contractors, and fleet operators. Attend industry events and training to broaden your network and knowledge base.
• Reporting and Analysis: Track personal and team sales data, including gross margins. Prepare performance reports and offer suggestions to improve sales and efficiency.
• Training and Development: Engage in ongoing training to stay current with product updates and sales strategies. Support onboarding and development of new team members by sharing knowledge and best practices.

Competency Evaluation and Compensation:

Performance will be assessed on a scale of A, B, or C, based on factors such as product expertise, service quality, and sales results. Your competency level will directly influence the bonus rate you earn.

Qualifications:

• High school diploma or equivalent (technical or vocational training is a plus)
• Previous experience in sales or customer service, preferably in the automotive, equipment, or heavy-duty industry
• Strong interpersonal and communication skills
• Technical knowledge of vehicle or machinery parts is highly desirable
• Goal-oriented with a drive to succeed in a sales environment
• Skilled in problem-solving and decision-making
• Comfortable using inventory management and point-of-sale software

Benefits at Campbell Supply Company:

• Healthcare Coverage: Medical, dental, and vision insurance options for you and your family
• Paid Time Off (PTO): Generous PTO to help maintain work-life balance
• Employee Discount Portal: Access to special deals and savings through our Lifemart partnership
• Education Reimbursement: Financial support for courses and certifications that help you grow professionally

Campbell Supply Company is committed to fostering a positive, inclusive work environment where you can thrive personally and professionally. If you're passionate about parts, people, and performance, we want to hear from you!

Note: This job description is intended to provide a general overview of the position. Specific responsibilities and requirements may vary based on company needs.

Campbell Supply Company is an Equal Opportunity Employer.