Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my State Farm agency in 1985, and over the years, I’ve been fortunate to build a team of six talented and dedicated professionals who truly feel like family. Before becoming an agent, I worked at a radio station, where one of my advertising accounts happened to be a State Farm manager — he saw potential in me and encouraged me to make the leap into agency. It was one of the best decisions I’ve ever made.

I have grown children and a love for staying active — in fact, I’ll be walking the Honolulu Marathon next month! Our office is dog-friendly, and as a proud Goldendoodle enthusiast, I love having our team’s office pup around to keep spirits high.

Community involvement is a huge part of who I am and what this agency stands for. I currently serve as President of the Rotary Club, sit on the local hospital board and foundation, and am an active Chamber of Commerce member. Our team also organizes community photo booths and stocks food shelves right from our parking lot to help local families in need.

We keep a relaxed and welcoming atmosphere in the office — no micromanaging, just accountability and trust. I offer flexible time off, generous PTO, health benefits, and a Simple IRA. Most importantly, I’ve built a long-standing, supportive team that thrives on collaboration and kindness.

I’m looking for team members who are driven yet empathetic — people who are coachable, positive, and enjoy taking initiative. If you’re hungry to grow, love connecting with others, and want to work in an environment that balances professionalism with heart, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jolene Johannes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.