IT Systems Lead | P&C Insurer

Seeking an experienced IT leader to oversee daily IT operations, Microsoft platform administration, end-user support, and managed service provider performance within a regulated financial services environment. This hands-on role combines technical leadership, systems administration, project delivery, and security tooling support.

Key Responsibilities

• Lead IT support operations, prioritize escalations, mentor technical resources, and manage MSP performance against service-level expectations.
• Administer Microsoft Entra ID, Intune, Azure, Defender, Office 365, and Purview.
• Oversee identity and access management, endpoint security, patching, system configurations, and technical troubleshooting.
• Lead IT and security initiatives from planning through implementation, coordinating vendors and internal stakeholders.
• Support security controls, audit evidence collection, vulnerability remediation, and compliance requirements, including SOC 2, GDPR, NYDFS, and ISO 27001.
• Partner with Information Security, Finance, HR, Legal, and other teams to implement secure technology solutions and integrations.
• Maintain IT documentation, improve operational processes, and evaluate emerging technologies.

Qualifications

• 8+ years of IT experience, preferably within insurance or financial services, with at least 2 years in a lead or supervisory capacity.
• Strong hands-on expertise across Microsoft administration, identity management, endpoint security, and cloud platforms.
• Experience directing MSPs, vendors, and technical resources, including leading projects without direct reporting authority.
• Familiarity with cybersecurity controls, compliance audits, vulnerability management, and security remediation.
• Strong communication, troubleshooting, project management, and stakeholder management skills.

Preferred Qualifications

• Experience with Microsoft Sentinel, KQL, PowerShell, Microsoft Graph, and Terraform.
• Knowledge of data protection, encryption, and privileged access management.
• Exposure to API integrations, automation platforms, ETL tools, Snowflake, Microsoft Fabric, or Power BI.
• Bachelor's degree in IT, Computer Science, or a related field; relevant Microsoft or IT service management certifications.