Associate Director

Associate Director, Human Experience Strategy (HXS) About ENTRADA

ENTRADA is a Patient Experience Organization (PXO), the first of its kind built on a simple conviction: behind every healthcare experience is a human story, and better health outcomes begin when we see patients and caregivers as people first. For years, we’ve partnered with more than 100 life-sciences brands across 75+ product launches, transforming patient, caregiver, and HCP insight into strategies, brand experiences, and technologies that build trust at the moments that matter most.

Our Human Experience Strategy (HXS)™ practice sits at the intersection of human-centered research, emotional intelligence, and brand and franchise strategy, all accelerating the path to market success for the brands we serve.

We’re looking for an entrepreneurial, experienced strategist to join and elevate ENTRADA’s Human Experience Strategy practice. This is not a support role, and it is not a people-management position, it’s a senior, individual-contributor seat for someone who can walk into ambiguity, take ownership of a client’s hardest question, and drive it from insight to action without being told how. You’ll bring a point of view in addition to your know-how.

If you’ve spent years supporting other people’s strategic work and are ready to own your own, this is that opportunity. If you’ve already been leading engagements and want a platform with more scope, more visibility, and a real hand in shaping a growing practice, this is the position for you.

• Lead strategic workstreams for life-sciences clients across brand, franchise, patient experience, patient support, adherence, access, and launch readiness efforts

• Translate a large volume of client-supplied market research and qualitative/quantitative data into sharp, defensible strategic insight and then apply that insight to the brand or franchise strategy at hand

• Apply ENTRADA’s human-centered methodologies to surface the emotional, clinical, and practical moments that shape real health experiences

• Design and lead client interviews, workshops, and brainstorms

• Define visions, strategic imperatives, and strategic drivers and map the resulting strategic roadmaps

• Own the development of visually sophisticated, executive-ready PowerPoint deliverables and strategic reports, from framework through to final polish

• Lead client meetings and presentations with confidence and a clear point of view; build stakeholder trust that extends and deepens relationships over time

• Partner closely with ENTRADA’s creative, experience, and technology teams

• Contribute materially to business development, shaping scopes of work, proposals, and pitch narratives for new and existing clients

• Help sharpen how ENTRADA tells its own story, contributing to website content, award submissions, and press materials related to our strategic services

• Bring forward new ideas, frameworks, methodologies, points of view that push ENTRADA’s HXS practice forward, beyond what already exists.

Within Your First 90 Days: You will have built fluency in ENTRADA’s HXS methodology and point of view, contributed meaningfully to client work, and established credibility as a strategic partner across the internal team.

Within 6–12 Months: You will be independently leading defined workstreams, facilitating client working sessions, delivering polished strategic recommendations, and actively strengthening the HXS practice through new tools, frameworks, and high-quality client impact.

• >7 years in life sciences strategy consulting, healthcare communications strategy, pharmaceutical brand planning, or comparable strategy-consulting experience

• A demonstrated record of leading client-facing strategic work; experience in specialty care and rare disease markets is a strong plus.

• Strong strategic instincts - You understand a client’s business well enough to connect commercial challenges to human-centered solutions, and you can defend your thinking under pressure.

• Fluency in qualitative and quantitative market research, with the judgment to know which findings matter and why.

• Mastery in delivery of visually compelling, insight-driven client presentations

• Well-developed interpersonal skills and comfort operating in front of senior client stakeholders; the presence to lead, motivate, and influence a room

• Excellent organization, time management, and follow-through

• A genuine passion for improving the patient experience and driving meaningful change in the life sciences industry

• Bachelor’s degree required; advanced degree valued but not required

Base salary range: $140,000–$155,000, commensurate with experience, scope, and demonstrated capability. This role may also be eligible for performance-based incentive compensation and a comprehensive benefits package.

To apply for this position, please submit a resume to .

ENTRADA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.