Food Service Manager

Description

JOB SUMMARY: Under the direction of the SRCR Director of Food and Beverage, the Food Service Manager is responsible for ensuring the successful operations of the Lummi Bay Markets food service operations. In carrying out that responsibility, the FSM has the necessary authority to maintain the food and beverage facilities, manage the stores food and beverage staff, and ensure the business is operated in a manner that will yield the maximum long-term distribution to the Lummi Indian Business Council (LIBC).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES: includes the following, and other duties as assigned:

Customer Service

• Ensure efficient and friendly services from all food and beverage staff and that everyone is adequately trained by providing product and educational materials
• Investigate and respond to all food and beverage customer requests

Operations

• Working knowledge of food service equipment and ability to perform all functions
• Follow and enforce all food and beverage training manual contents
• With the approval of the Food and Beverage Director, creates and executes effective operational strategies for areas assigned to position and ensure accuracy of all paperwork in accordance with all policies
• Interviews, hires, trains, rewards, promotes, coaches and disciplines food and beverage employees according to company policies and applicable regulations and laws
• Evaluate new food and beverage products and maintain effective relationships with vendors and external contacts
• Ensure food is efficiently and accurately produced
• Ensure food and beverage inventory is accurately ordered, stored, stocked, displayed, rotated, and counted
• Assist in developing and executing effective plans for growing revenue and improving profitability
• Ensure all food and beverage equipment is maintained, cleaned and properly serviced,
• Ability to operate POS System, register, and SSCS
• Partner with the food and beverage supervisors in all functions of food service operations, sales, and budgets
• Attend trainings, conferences, and meetings as required
• Perform other duties as assigned
• Purchasing and Pricing
• Purchase the necessary food and beverage products according to store guidelines
• Ensure adequate food and beverage supply while minimizing waste, maximizing profit
• Verify food and beverage invoices reflect accurate pricing and are accurately processed
• Ensure proper costing of all food and beverage products and in turn retail pricing of food and beverage products with approval of the Director of Food and Beverage as needed.

Personnel

• Follow and enforce food and beverage performance standards, including evaluations and corrective actions
• Hire, train, supervise, and mentor all food and beverage staff
• Ensure food and beverage team scheduling is in accordance to store needs and that there is coverage at all times
• Ensure employee safety and sanitization standards
• Maintain confidentiality and chain of command procedures

KNOWLEDGE, SKILLS ABILITIES

• Able to serve all customers with the utmost respect and attitude, and always conduct themselves in a calm and professional manner
• Able to work with all staff in a respectful and professional manner at all times
• Must be able to exercise good judgment, balance priorities and workload
• Must be able to communicate effectively with all employees including those that work the front line and upper management
• Maintain the highest degree of confidentiality at all times

REQUIREMENTS

• Lummi/Native American/Veteran policy applies. All qualified applicants encouraged to apply
• High school diploma or GED required
• Requires knowledge of food industry, specifically food handling and storage along with food prep, service, and menu planning
• Requires excellent cash handling, problem solving, oral and written communication skills, as well as attention to detail and follow up
• Requires fluency in computers, Excel, Word, Outlook and office equipment
• Requires willingness to work 40 hours per week, or more as needed, be on time for scheduled shifts
• Requires strong communication skills and the ability to work with people of diverse backgrounds
• Requires willingness to take direction and work with multiple managers/supervisors on simultaneous tasks
• Must be able to lift up to 40 lbs unassisted
• Must be able to sit/stand for prolonged periods of time
• Must be able to bend, kneel, climb, walk, use hands and fingers to handle and feel objects, tools and controls
• Must pass pre-employment and random drug and alcohol test to be eligible for and maintain employment, as required by the LIBC Drug & Alcohol Free Workplace Policy
• Must pass an extensive criminal background check
• Must possess a valid Washington State Driver's license and meet eligibility requirements for insurance

SUPERVISORY/MANAGEMENT RESPONSIBILITIES

• This position has Management and Supervisory responsibilities.

Requirements

REQUIREMENTS

• Lummi/Native American/Veteran policy applies. All qualified applicants encouraged to apply
• High school diploma or GED required
• Requires knowledge of food industry, specifically food handling and storage along with food prep, service, and menu planning
• Requires excellent cash handling, problem solving, oral and written communication skills, as well as attention to detail and follow up
• Requires fluency in computers, Excel, Word, Outlook and office equipment
• Requires willingness to work 40 hours per week, or more as needed, be on time for scheduled shifts
• Requires strong communication skills and the ability to work with people of diverse backgrounds
• Requires willingness to take direction and work with multiple managers/supervisors on simultaneous tasks
• Must be able to lift up to 40 lbs unassisted
• Must be able to sit/stand for prolonged periods of time
• Must be able to bend, kneel, climb, walk, use hands and fingers to handle and feel objects, tools and controls
• Must pass pre-employment and random drug and alcohol test to be eligible for and maintain employment, as required by the LIBC Drug & Alcohol Free Workplace Policy
• Must pass an extensive criminal background check
• Must possess a valid Washington State Driver's license and meet eligibility requirements for insurance