Customer Service Associate

Customer Service Representative I/Teller

The Customer Service Representative I/Teller serves as the primary face of John Marshall Bank, responsible for providing exceptional customer service while accurately executing routine financial transactions. This role balances operational excellence, strict regulatory compliance, and a referral sales approach to support branch performance and community growth.

Requirements

• Deliver exceptional experiences by building rapport and responding to inquiries from customers and peers as well as internal and external partners.
• Accurately process standard financial transactions and support operational positions across the branch.
• Manage physical branch cash by counting balances, preparing secure cash shipments, and verifying all end-of-day balances.
• Enforce regulatory laws and bank compliance and safety guidelines via Currency Transaction Reporting (CTR) and Customer Identification Programs (CIP) and standardized procedures.
• Mitigate operational and financial risk by reviewing cash and check endorsements to catch counterfeit bills or fraudulent items.
• Maximize branch optimization by leveraging bank digital platforms, assisting with new hire training, and actively monitoring the physical facility.

Qualifications

• High school diploma or equivalent,
• Minimum of 6 months of cash handling experience
• Associate or bachelor's degree (preferred)
• 1 year of experience in a bank branch setting (preferred)
• Customer service experience (preferred)
• Exceptional verbal communication and customer service skills
• Math Proficiency: Strong basic math skills for calculating totals and balancing ledger logs.
• High attention to detail with the ability to spot fraud and maintain strict confidentiality.
• Technical Literacy: Comfort navigating digital banking platforms, internal systems, and basic office software.

Compensation for this role ranges from $21.65 to $23.56 per hour, commensurate with your experience and qualifications.

At John Marshall Bank, we pride ourselves on being able to attract the best talent in the industry, therefore we offer a comprehensive benefits package which includes:

• Medical
• Dental
• 401K Retirement Plan w/ an Employer Match
• Vision
• Employee Assistance Program
• Flexible Spending
• Transit Reimbursement
• Long Term Care
• Paid Time Off
• Life and Disability Coverage

John Marshall Bank is an Equal Opportunity Employer

At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.