Order Management Specialist

Order Management Specialist

Trystar is a leader in power inverters, distribution equipment, and related services, dedicated to supporting our electrical infrastructure. We pride ourselves on producing the highest quality products and delivering industry-leading service. With safety and integrity as our core principles, we work together to achieve excellence for our customers every day. Our team members are our most valuable asset, and this position plays a critical role in achieving our strategic objectives.

Trystar is seeking a detail-oriented and customer-focused Order Maintenance Specialist to manage the complete order lifecycle, from purchase order (PO) receipt through invoicing. In this role, you'll be a critical point of contact for our customers, ensuring a seamless experience.

Reporting to the Order Maintenance Supervisor, you'll have the opportunity to support a diverse range of products across multiple manufacturing sites. Success in this position hinges on daily interaction with our sales team, customers, and the quotation team to deliver an exceptional level of customer service.

Key Responsibilities:

• Manage the entire order processing workflow, from PO receipt to invoicing.
• Review all customer facing documents for accuracy and ease of use.
• Proactively communicate order delays and manage order escalations.
• Serve as a primary customer touch point for various inquiries and needs. This may require meeting with customers in person or virtually on camera.
• Collaborate closely with sales, customers, and the quotation team to ensure accuracy and customer satisfaction.
• Drive continuous improvement by proactively identifying operational inefficiencies and proposing innovative solutions to leadership.
• Act as a change agent by spotting areas for growth and bringing forward actionable ideas to streamline workflows
• This is a fantastic opportunity for someone eager to grow their career in a dynamic and essential role within the power solutions industry.

We are looking for people who believe in our guiding principles and values of:

• Safety We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity We're honest, transparent, and committed to doing what's right.
• Customer Focus We have relentless focus on our customers and their success.
• Right with Speed We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for Each Other We're a team. We show up for each other, and we know that through teamwork we achieve greatness.
• Champion Change We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the Journey We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to:

• Initiate discussions to ensure customers' needs are met.
• Provide a highly responsive interface for both external and internal customers to ensure an efficient, and high-quality order experience for all parties involved.
• Manage orders and transactions effectively to fulfill customer needs by utilizing appropriate lead times, order management systems, and expert authorities.
• Cultivate and nurture connections with both external and internal parties to promote success and build trust.
• Develop strategies to enhance efficiency and optimize business operations.
• Take initiative in managing orders through cross-team collaboration, ensuring relevant information is captured and communicated.

Job Requirements:

Minimum Qualifications:

• Five years of customer service experience in a business to business environment
• Ability to read and understand purchase order requirements
• Strong communication skills with the ability to flex between customers via e-mail, chat and phone
• Strong ability to effectively learn and readily apply new knowledge
• Ability to use digital tools to capture and respond to customer requests
• Proficient in Microsoft Office 365 (Outlook, Excel, Word, Power Point)
• Experience in an ERP and CRM
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• High comfort level establishing and growing relationships with customers and internal partners

Preferred Qualifications:

• Two-Year Degree or Bachelor's Degree
• Two years of customer service experience in a manufacturing environment
• Experience in specific ERP Epicor and CRM Salesforce
• Continuous improvement mindset