Senior Specialist, Investor Services Operations

Senior Specialist, Investor Services OperationsWe're seeking a future team member for the role Senior Specialist, Investor Services Operations, to join our Integrated Middle Office Solutions team. This role is located in Westborough, MA.In this role, you'll make an impact in the following ways:Conducts, analyzes, and reports on transfer agency operations activities for clients of moderate complexityLeads client onboarding and internal conversionsConducts key metric reporting and consults/provides oversight to daily Transfer Agency processesAssists management with day-to-day operations, resolving escalated issues, and improving productivity through process review and control enhancementsLeads project management initiatives and onboarding for new clients, and develops relationships with technology and line of business teams as Subject Matter ExpertsAnalyzes business data to identify trends, mitigate risk, enhance client relationships, and identify new products/services to increase revenueParticipates in client engagement regarding new products, services, or key business changesProvides guidance to less experienced team members as needed and contributes to team objectivesTo be successful in this role, we're seeking the following:Bachelor's degree or equivalent combination of education and experience is required3–5 years of total work experience preferredExperience in transfer agency operations preferredAbility to apply key controls/processes to identify potential riskStrong project management, client engagement, and cross-functional collaboration skillsOur Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.