Brokerage Customer Service Representative

Job Description

Job Description

Brokerage Customer Service Representative

Reports To: Imports Manager

Location: Laredo, TX

Environment: Onsite

Status: Hourly, Non-Exempt

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Brokerage Customer Service Representative working within Redwood Multimodal (one of our entities), you will be responsible for interacting with customers to address inquiries and resolve issues. Bilingual candidates are highly encouraged to apply.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding customer support.

How You Make a Difference Everyday:

• Provide exceptional customer support through various channels including phone, email, and chat.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Collaborate with team members to improve service.
• Follow up on arrival status, obtaining release, keeping up to date on evolving tariff and trade requirements for vessel shipments.
• Obtaining and communicating duty approvals.
• Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
• Create entries, ISF's, monthly/daily reports.
• Complete internal status reports.

Measures of Performance:

• Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
• Proficiency in computer systems and software for data entry and record management.
• Bilingual advantage.
• Ability to handle challenging situations calmly and professionally.
• Strong problem-solving skills with attention to detail.
• A positive attitude and willingness to learn new processes.
• Team player
• Organized

You’ve Got This?

• Minimum of 2 years’ experience in Customer Service and Brokerage Imports
• Bilingual English/Spanish
• Candidates must pass a drug test and background check

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Work Schedule:

This position is full-time and onsite Monday through Friday from 9:00 AM to 6:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range:

Hourly Range:

$16.00 – 19.00

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.