Oracle Agile PLM / PDM Functional Consultant

Oracle Agile PLM / PDM Functional Consultant – Application Support & Development – Role Summary

The Oracle Agile PLM / PDM Functional Consultant is responsible for supporting and enhancing Agile Product Lifecycle Management, including product data management (items, BOMs, AMLs), change management and the flow of product data to ERP and CPQ.

The role combines product data and engineering change expertise with Agile configuration skills, turning engineering and operations requests into accurate, controlled changes.

This role works closely with engineering, product management, manufacturing operations, Agile technical consultants and ERP / CPQ teams.

Agile PLM/PDM Functional – Application Support & Development – Unified Job Description

1. Role Objectives

• Own functional support of Agile PLM / PDM
• Keep product records, BOMs and change orders accurate and flowing to ERP and CPQ
• Support consolidation of multiple Agile instances where applicable
• Reduce repeat requests through self-service reporting and knowledge

2. Responsibilities (Service Lifecycle Aligned)

A. Application Support (Run)

• Resolve functional incidents and requests in:
• Items, revisions and lifecycle phases
• BOMs and approved manufacturer lists (AML)
• Change orders (ECO / MCO) and workflows
• User access and roles
• Process report and data requests
• Support new product introduction peaks

B. Incident, Problem & Root Cause

• Analyse recurring issues, for example:
• BOM mismatches between Agile and ERP
• Workflow routing and approval failures
• Raise problem records and support RCA
• Document known errors and workarounds

C. Minor Enhancements & Functional Development

• Gather requirements with engineering and operations
• Configure and maintain:
• Classes, subclasses and attributes
• Lifecycle phases and workflows
• Criteria, privileges and roles
• Part-number and SKU request processes
• Unit test and support UAT for enhancements up to 80 hours

D. Release, Testing & Patching

• Assess functional impact of Agile patches
• Execute functional regression
• Coordinate UAT and sign-off

E. Integration & Data Alignment

• Validate product data flows with:
• ERP (material master, BOM)
• Data warehouse / reporting
• Support data quality checks and clean-up
• Coordinate with Agile technical for integration fixes
• Write runbooks for top request types
• Convert repetitive report requests to self-service
• Cross-skill colleagues (CPQ functional) and mentor junior consultants

Core Skills & Competencies

Technical & Application Expertise

• Strong Agile PLM functional knowledge:
• Product Change management and workflows
• Understanding of Agile–ERP integration (functional)
• Agile reporting and data extracts

Functional, Consulting & Delivery Skills

• Strong understanding of idea-to-product, NPI and engineering change
• Experience with:
• Manufacturing and supply-chain dependencies
• Requirements gathering with engineers
• Precision with product data

Experience & Certifications

• 4–10 years overall IT / engineering application experience
• 3–7 years in Agile PLM functional support or implementation
• Experience in high-tech, electronics or manufacturing
• Certifications:
• Oracle Agile PLM functional training / certification (preferred)
• ITIL 4 Foundation
• Resolved tickets
• Functional designs and configuration records
• Runbooks and knowledge articles

Success Measures

• Tickets resolution within SLAs
• BOM synchronisation accuracy
• Re-opened tickets ≤ 5%
• Report requests converted to self-service (rising trend)
• Reports to: Oracle Service Delivery Manager / Quote & Product Functional Cluster Lead
• Works closely with: Engineering, Product Management, Manufacturing Operations, Agile Technical, ERP and CPQ teams