Dispatcher

Job Details Evaluate service calls and assign the best technician to each service appointment Embrace change and adapt effectively Communicate important information to technicians to ensure they have the best opportunity to service customers efficiently Coordinate with customers throughout the day to ensure they are fully updated with technician’s availability Work with proprietary and Microsoft systems to perform dispatching functions Organizing call counts and technician availability to ensure customers are serviced effectively Coordinating with Field Service Managers on availability and scheduling of technicians as well as successes throughout the day Qualifications At least 2 years of Customer Service experience (Required) 1 year of dispatching (Preferred) Excellent communication skills Strong sense of urgency, highly driven and motivated Ability to multi-task and adapt to changes simultaneously Positive outlook and proactive approach to tasks Must be able to work nights and weekends when applicable Must be able to pass a pre-employment drug screen and background check Microsoft proficient #J-18808-Ljbffr