Business Analyst-Level 1 - Associate (0 - 5 Years)

Client Support Analyst

Come join our Client Support Team! We are seeking a Client Support Analyst who has a passion for making a difference in the Natural Gas and Retail Energy market. The ideal candidate will be expected to support our Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across most deregulated markets. Responsibilities and processes the candidate would be involved in include commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications, amongst others. This role is based in Downtown Houston, Texas. As we continue to grow, we need high caliber, experienced individuals with a winning attitude and a commitment to exceptional service levels.

The Client Support Analyst serves as a critical post-deal liaison between NextEra Energy Services, Brokers, and the Sales Team. This role requires a detail-oriented professional who can conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution. In this position, you will be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios. Success in this role demands strong analytical capabilities, excellent communication skills, and the ability to manage multiple priorities while adhering to SLA's. The Client Support Analyst conducts complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders. This position requires proactive engagement in process improvement, cross-functional collaboration, and consistent communication with leadership on deliverables and status updates. The ideal candidate brings a passion for the retail energy and gas market, demonstrates a winning attitude, and thrives in a fast-paced environment where problem-solving and customer advocacy are essential. As NextEra Energy Services continues to grow, we seek high-caliber, experienced professionals ready to make a meaningful impact in the natural gas and retail energy markets.

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 2 years

Preferred Qualifications

• Effective Written Communications
• Effective Verbal Communications
• Financial Analysis
• Microsoft Office Suite
• Bachelor's Degree