Lead Plumbing, HVAC, ELE Dispatcher/CSR

Job Description

Job Description

We are seeking an organized, detail-oriented Lead- Plumbing, HVAC & Electrical Dispatcher/ CSR  to coordinate daily service operations. This role is critical to keeping technicians scheduled efficiently, customers informed, and jobs running smoothly. The ideal candidate thrives in a fast-paced environment, communicates clearly, and understands the urgency of residential and commercial service work. Must be KPI Driven and be able to pull daily,weekly and monthly reports. Service Titan experience required. 

 

Key Responsibilities

• Schedule and dispatch plumbing, HVAC, and electrical technicians based on skill set, location, and revenue opportunity
• Manage incoming service calls, emails, and online requests
• Communicate job details, updates, and changes to technicians in real time
• Monitor technician progress throughout the day and adjust schedules as needed
• Confirm appointments and provide accurate arrival windows to customers
• Produce efficient project check downs to ensure customers and technicians are taken care of appropriately, and company resources are being used wisely
• Handle emergency and after-hours dispatching when required
• Enter and update work orders, notes, and customer information in dispatch software
• Maintain communication with every department as necessary to ensure timely completion of projects, and customer satisfaction
• Maintain a high level of customer service and professionalism
• Support service managers and technicians with administrative tasks as needed

 

Qualifications

• 1-2 years dispatch experience in plumbing, HVAC, or electrical required
• Strong multitasking and time-management skills
• Excellent verbal and written communication
• Ability to remain calm and organized under pressure
• Proficiency with ServiceTitan strongly preferred. Google business, Five9, Probook experience preferred
• Knowledge of service call workflows, job prioritization, and technician routing
• Reliable, punctual, and detail-oriented

 

What We Offer

• Competitive pay based on experience
• Consistent schedule with opportunities for overtime
• Supportive team environment
• Opportunities for growth and advancement