Dispensary Supervisor

Position: Dispensary Supervisor

Pay: $20 per hour

Hours: Full Time - Open Availability Required : Mornings, Midday, Evenings, Weekends, Holidays

Address: 9880-A Colerain Ave, Cincinnati, OH 45251

Company Info:

King City Gardens (KCG) is a rapidly growing, locally owned and veteran-owned cannabis company founded in 2023. As the only Level 1 cultivator in the region, we serve both the medical and recreational cannabis markets, with more than 50,000 square feet currently under canopy and plans to keep expanding. We also have three dispensaries under The Garden brand in Sycamore Township, Camp Washington, and Colerain! If that wasn’t exciting enough, we recently partnered with Jeeter to manufacture the #1 pre-roll in the world! KCG is the place to grow, make an impact, and help shape the future of the cannabis industry!

Job Description:

The Dispensary Supervisor is responsible for leading daily retail operations while ensuring compliance with all Ohio Division of Cannabis Control (DCC) regulations and company policies.

Serving as the Manager on Duty during assigned shifts, this position oversees employee performance, customer service, sales initiatives, inventory accuracy, and daily operational procedures. The Dispensary Supervisor plays a key role in developing employees, maintaining accountability, and creating a positive, high-performing team environment.

Responsibilities:

Team Leadership & Development

• Coach, develop, and motivate Budtenders to achieve individual and store performance goals.
• Conduct daily team huddles focused on sales, promotions, compliance, and customer service.
• Provide real-time coaching, feedback, and performance guidance.
• Assist with onboarding and training new employees.
• Foster a positive, inclusive, and accountable team culture.
• Recognize employee achievements and address performance concerns professionally.
• Help develop future leaders through ongoing coaching and mentorship.

Customer Service & Sales

• Ensure every guest receives friendly, educational, and compliant service.
• Resolve customer concerns promptly and professionally.
• Support sales initiatives while maintaining ethical and compliant cannabis recommendations.
• Promote loyalty enrollment, customer education, and product knowledge.
• Monitor customer flow and wait times to maintain an efficient guest experience.
• Support store sales goals, including Average Order Value (AOV) and Units Per Transaction (UPT).

Daily Operations & Inventory

• Open and close the dispensary according to company Standard Operating Procedures (SOPs).
• Supervise daily cash handling and register accountability.
• Monitor inventory movement, replenishment, quarantined inventory, and vault organization.
• Complete daily operational checklists.
• Maintain merchandising standards and compliant promotional displays.
• Coordinate with Inventory Management on cycle counts and inventory discrepancy investigations.
• Monitor employee productivity and labor efficiency.
• Other duties as assigned.

Compliance & Risk Management

• Maintain compliance with Ohio Revised Code Chapter 3780, Ohio Administrative Code 1301:18, DCC regulations, Metrc requirements, and company SOPs.
• Oversee customer ID verification and purchase limit monitoring.
• Ensure secure product handling and proper inventory procedures.
• Complete and maintain accurate incident documentation.
• Report inventory discrepancies and potential compliance concerns.
• Coach employees on compliance expectations and best practices.
• Assist with audit preparation, security awareness, and loss prevention.

Business Performance & Accountability

• Monitor store performance metrics, including AOV, UPT, loyalty enrollment, customer satisfaction, labor efficiency, inventory accuracy, and employee productivity.
• Support leadership initiatives to improve overall store performance.
• Conduct weekly employee coaching sessions.
• Maintain 95% or higher employee training completion.
• Support a guest satisfaction goal of 95% or higher.
• Promote consistent completion of operational responsibilities and daily checklists.
• Maintain zero preventable compliance violations.

Requirements

Requirements:

• Excellent communication and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays.

Required Skills:

• Strong leadership, coaching, and team development abilities.
• Excellent customer service and conflict resolution skills.
• Strong communication and interpersonal skills.
• Ability to delegate responsibilities and hold employees accountable.
• Strong organizational and problem-solving abilities.
• Ability to monitor sales performance and operational metrics.
• Knowledge of inventory control and cash handling procedures.
• Ability to maintain compliance and follow established SOPs.

Required Experience:

• Minimum of two years of retail leadership or supervisory experience.
• Experience coaching employees and overseeing daily retail operations.
• Experience handling customer concerns and supporting sales performance.

Preferred Skills:

• Dutchie POS proficiency.
• Metrc inventory management knowledge.
• Inventory control and discrepancy investigation.
• Employee scheduling and labor management.
• Sales performance tracking and KPI development.
• Cannabis compliance knowledge.

Preferred Experience:

• Previous cannabis dispensary leadership experience.
• Experience leading teams of 10 or more employees.
• Experience with inventory management and regulatory compliance.
• Experience with employee training, onboarding, and performance management.
• Experience monitoring retail sales metrics and improving store performance.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds.
• Ability to work evenings, weekends, and holidays.
• Ability to navigate and work within a secure retail environment.

Division of Cannabis Control Requirements

• Must be 21+, pass a background check, and obtain and maintain a DCC employee badge.
• Ability to meet background screening requirements consistent with Ohio cannabis industry standards.

Benefits

Full-time associates are eligible for health, vision, and dental plans after 30 days.