Hospitality Professional (Cleveland)

Company Overview

Host Pros LLC is Northeast Ohio's leading short-term rental management company, specializing in high-end, large-format properties. We partner with property owners to deliver exceptional guest experiences while protecting and enhancing asset value.

Our team operates on four core principles:

• Don't Compete, Dominate
• Always Be Curious
• It's Never Just Business
• Unreasonable Hospitality

If you take pride in your craft, solve problems proactively, and care about delivering excellence, you'll fit right in.

Position Summary

We're seeking a Hospitality Professional to support the day-to-day operations of our short-term rental portfolio throughout the Cleveland area. This is a hands-on field-based role focused on ensuring properties are clean, guest-ready, and operating at a high standard.

This position includes responsibilities such as turnover cleanings, deep cleans, pre-stay inspections, runner tasks, and property support needs as assigned. Team members will receive and manage assignments through the EZ Care app and are expected to work efficiently while maintaining strong attention to detail and professionalism.

The ideal candidate is dependable, proactive, organized, and comfortable working independently while managing multiple responsibilities throughout the day.

Key Responsibilities

• Complete short-term rental turnover cleanings to company standards
• Perform deep cleans at properties as needed
• Conduct pre-stay inspections and quality checks
• Complete runner tasks and supply deliveries as assigned
• Receive and manage assignments through the EZ Care app
• Arrive to properties and complete work on schedule
• Identify and communicate maintenance or property concerns proactively
• Maintain high cleanliness and presentation standards across all assigned properties
• Deliver a hospitality-focused experience that contributes to exceptional guest reviews
• Represent HostPros professionally while exemplifying the company's values and vision

Required Qualifications

• 1+ years minimum experience cleaning short-term rental properties
• Outstanding attitude and strong work ethic
• Exceptional attention to detail
• Ability to fully understand and speak English
• Reliable transportation and willingness to travel between properties
• Smartphone with ability to use mobile applications
• Strong problem-solving skills and ability to work independently
• Legally authorized to work in the United States
• Ability to manage time effectively and complete tasks on schedule

Preferred Qualifications

• Experience in hospitality, hotel operations, housekeeping, or vacation rentals
• Familiarity with property management or operations software
• Experience performing property inspections or quality assurance checks
• Ability to identify opportunities to improve operational efficiency and guest experience

Compensation, Schedule & Culture

• Independent Contractor (1099) position
• Pay range: $25-$35 per hour; varies based on properties serviced
• Flexible scheduling opportunities
• Opportunity to grow with a rapidly expanding hospitality company
• Variety in day-to-day responsibilities and work environments