Onda Server Assistant

Position Summary The Server Assistant supports poolside service by maintaining clean, organized service areas while also assisting with timely and accurate food delivery. This role plays a key part in keeping service flowing smoothly by supporting Servers and Bartenders through bussing, resetting, and food running in a dynamic outdoor environment. The ideal candidate has entry-level restaurant experience, demonstrates a strong sense of urgency, and is comfortable working outdoors in occasional heat, sun exposure, humidity, and rain. This position requires attention to detail, and professionalism, and serves as a developmental role for advancement into Server or Bartender positions. Food Running & Service Support Assist with delivering food from the kitchen or service stations to poolside tables, cabanas, and loungers. Verify order accuracy, presentation, and completeness before delivering items to guests. Deliver food promptly and safely using proper service etiquette. Communicate clearly with Servers, Bartenders, and Culinary teams regarding timing, refires, and special requests. Support proper service pacing by coordinating food delivery with Servers. Table Maintenance & Poolside Bussing Clear used bento boxes, glassware, and service items promptly from poolside tables, loungers, and cabanas. Pre-bus tables when needed to maintain guest comfort and service flow. Reset tables, loungers, and cabana service areas quickly and accurately according to service standards. Transport soiled dishes, glassware, and utensils safely to designated dishwashing areas. Service Area Readiness & Station Support Maintain cleanliness and organization of poolside service areas, server alleys, and support stations. Stock and replenish service supplies including napkins, condiments, utensils, trays, and service ware. Refill ice bins, water stations, and designated support items as assigned. Assist Servers and Bartenders with service needs to support uninterrupted service. Outdoor Operations & Safety Awareness Work efficiently in outdoor conditions including heat, sun exposure, humidity, wet surfaces, and rain. Maintain awareness of pool traffic and guest movement to ensure safe service. Adapt to fluctuating guest volume and changing service flow throughout the day. Support a clean, safe, and organized pool environment for guests and team members. Side Work, Cleaning & Team Support Perform assigned opening, running, and closing side work related to bussing and food running. Complete general cleaning tasks using approved cleaning products to meet health and safety standards. Respond promptly to spills or unexpected service needs. Attend required meetings and trainings. Perform additional duties as assigned to support overall pool and food & beverage operations. Internal Relationships Reports to the Restaurant General Manager. Works closely with Bartenders, Server Assistants, Culinary, Pool Operations, and Restaurant Management. External Relationships Has limited, professional interaction with resort guests and members while supporting service operations. Qualifications Basic knowledge of food and beverage service standards and guest relations. Working knowledge of menu items, cocktails, and poolside offerings. Ability to communicate clearly in English to explain menu items and record orders. Ability to multitask and remain organized in a fast-paced outdoor environment. Ability to transport trays weighing up to 40 lbs. through poolside service areas. Ability to maintain professionalism while working in outdoor conditions. Education & Experience Requirements High school diploma or equivalent preferred. Six (6) months of prior experience as a Server Assistant, Food Runner, Busser, or similar support role preferred. Resort or outdoor service experience a plus. Must obtain and maintain any required licenses or certifications as applicable. CPR and/or First Aid certification preferred. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. Equal Employment Opportunity In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.