Director of Pool Operations

Grand Hyatt Scottsdale seeks a dynamic, service-driven Director of Pool Operations to oversee the Recreation and H2Oasis departments. This role delivers exceptional guest experiences while driving team engagement, operational excellence, and financial performance. Pay range: $60,000 – $75,000 annually Operations & Guest Experience Oversee daily recreation operations, including pool areas, activities, and guest programming. Elevate service standards to ensure exceptional and memorable guest experiences. Maintain a strong presence in recreation areas to engage with guests and provide hands‑on leadership. Ensure compliance with safety, sanitation, and resort policies and procedures. Recruit, train, coach, and develop recreation team members. Foster a culture of accountability, engagement, and continuous improvement. Provide regular feedback, performance evaluations, and ongoing coaching. Lead by example in professionalism, service excellence, and teamwork. Promote positive staff morale and engagement. Scheduling & Payroll Create and manage team schedules to align with business demands and labor budgets. Oversee payroll administration, ensuring accuracy and adherence to company policies. Monitor labor costs and productivity to support financial goals. Project & Activity Management Plan, implement, and manage recreation programs, events, and activities. Lead special projects that enhance guest offerings and operational efficiency. Continuously evaluate and innovate recreation experiences to align with brand standards and guest expectations. Qualifications Exceptional verbal and written communication. Must be able to perform job duties in both indoor and outdoor settings year‑round, with the ability to tolerate extreme heat, cold, sun exposure, and other seasonal weather conditions. Experience with POS and inventory management systems – Micros, Sevenrooms, OpenTable, and ResortPass preferred. Must work with a high‑energy, great attitude and strong customer service skills. Strong organizational, communication, and leadership skills. Experience managing schedules, payroll, and labor costs. Proven ability to manage multiple projects and priorities in a fast‑paced environment. Financial acumen with experience driving operational results. Ability to work a flexible schedule, including weekends and holidays. CPR/First Aid certification preferred (or ability to obtain). Benefits Discounted & Complimentary Hotel Room Nights Enjoy free employee meals in our employee dining hall Free covered parking Medical, Dental and Vision Insurance (Full‑time colleagues) Retirement savings plan Excellent training and professional development Tuition/Wellness reimbursement, up to $1,000 a year! Employee Stock Purchase plan Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Proof of eligibility to work in the United States is required, as well as a completed background check. #J-18808-Ljbffr Hyatt Hotels Corporation