Operations Manager

Operations Manager (3PL Logistics)Willow - Bloomington, CA 92316OverviewSalary Range $145,000.00 - $150,000.00 Salary/year Position Type Full Time Job Shift Day Travel Percentage Up to 10%DescriptionThe Operations Manager is a key leadership role responsible for executing day-to-day warehouse and distribution operations within a fast-paced third-party logistics (3PL) environment. Reporting to the Senior Operations Manager, this position serves as the second-in-command, ensuring operational stability, performance, and disciplined execution across all shifts, with direct ownership of off-shift operations.This role is accountable for delivering consistent results across core operational functions including inbound, outbound, inventory control, labor management, and service performance. The Operations Manager leads frontline execution, drives accountability across supervisors, and ensures operational standards are maintained in alignment with customer requirements and company expectations.Operating in a customer-integrated environment with Steve Madden, this role provides direct support to the Senior Operations Manager in client engagement. While not the primary point of contact, the Operations Manager is expected to maintain full operational and system knowledge, enabling them to effectively interact with the customer as needed and ensure continuity with no disruption to service, communication, or execution from the customer's perspective.In addition to operational leadership, the role leverages data, reporting, and system insight to identify performance gaps, improve efficiency, and support continuous improvement initiatives within a customer-controlled WMS environment.Essential Duties and Responsibilities:Lead and manage day-to-day warehouse operations across inbound, outbound, and inventory control functionsExecute operational plans established by the Senior Operations Manager, ensuring consistent performance against service, productivity, and quality expectationsOwn and lead off-shift operations (tentatively Sunday–Thursday, including Sunday day shift and early morning weekday shifts), ensuring leadership presence during critical operating hoursServe as the senior operational leader on shift, responsible for decision-making, issue resolution, and performance managementEnsure effective shift-to-shift communication, handoffs, and continuity of operations across all functionsDrive adherence to standard operating procedures and ensure consistency in executionUtilize operational data and reporting to proactively identify performance gaps, risks, and inefficiencies during shift executionMake real-time, data-informed decisions to adjust priorities, labor allocation, and workflow to meet service targetsMonitor shift-level performance metrics and drive immediate corrective actions as neededGenerate and analyze operational reports to support daily, weekly, and monthly performance reviewsIdentify trends and provide recommendations to improve efficiency, reduce cost, and enhance service levelsPartner with leadership to ensure data accuracy and alignment across reporting systemsSupport reporting needs for both internal leadership and customer requirementsOversee receiving, putaway, replenishment, picking, packing, and shipping operations to ensure accuracy and throughput targets are achievedManage inventory control processes including cycle counts, audits, reconciliations, and discrepancy resolutionEnsure inventory accuracy and alignment between physical product and WMS recordsIdentify and resolve operational issues impacting flow of goods, order accuracy, or service levelsCoordinate with cross-functional teams to ensure timely and efficient movement of productLead, coach, and develop supervisors and frontline teams to drive a high-performance cultureEstablish clear expectations, accountability, and performance standards across all shiftsEnsure consistent leadership presence and support for off-shift teamsPromote a culture of safety, discipline, and continuous improvementDevelop team capability to operate effectively in a system-driven, fast-paced environmentEnsure compliance with company policies, safety standards, and customer requirementsMaintain a safe working environment through consistent enforcement of safety practices and proceduresPartner with HR and leadership to address safety concerns, incidents, and training needsSupport execution of labor and operating budgets through disciplined resource managementIdentify opportunities to improve efficiency, reduce waste, and control costs without impacting service levelsAlign operational execution with financial and productivity goalsMaintain consistent and reliable attendance, including adherence to scheduled shifts, start times, and assigned work hoursDemonstrate the ability to work a non-traditional schedule, including Sunday operations, early morning shifts, and extended hours as required by business needsProvide appropriate notice for absences in accordance with company policy and ensure proper coverage and communicationManage labor planning and execution in alignment with volume, service requirements, and productivity targetsDrive workforce productivity through direct supervision, performance management, and accountabilityAdjust staffing and priorities in real-time to respond to changing operational demandsPartner with HR and leadership on staffing, training, performance management, and disciplinary actionsDevelop frontline leadership (supervisors/leads) to operate effectively and independently, particularly during off-shift hoursAnalyze labor performance, productivity trends, and utilization to optimize staffing and improve efficiencyUse historical data and volume trends to support labor planning and scheduling decisionsIdentify and address productivity gaps using performance data and reporting toolsSupport the Senior Operations Manager in maintaining strong customer relationships and service performanceServe as a secondary operational point of contact for Steve Madden, stepping in as needed to support communication, issue resolution, and executionMaintain full working knowledge of customer requirements, processes, and WMS functionality to ensure no disruption in service or communication when engaging directly with the customerParticipate in customer discussions, operational reviews, and issue resolution as directedEnsure operational execution consistently meets customer SLAs and expectationsUtilize data and reporting to support customer discussions, issue resolution, and performance reviewsProvide data-backed explanations for operational performance, challenges, and corrective actions when engaging with the customerEnsure alignment between internal reporting and customer-facing metrics within the WMS environmentEnsure strict adherence to all customer-controlled WMS processes and transaction requirementsMonitor system activity to ensure data accuracy, proper transaction flow, and compliance with customer standardsTroubleshoot operational and system-related issues impacting executionReinforce system discipline across all levels of the operation to maintain inventory integrity and operational accuracyPartner with internal and customer stakeholders to address system gaps or inefficienciesMonitor WMS data accuracy and transaction integrity, identifying discrepancies and driving resolutionAnalyze system data to uncover root causes of operational issues (mis-picks, shorts, delays, etc.)Ensure data accuracy is maintained to support reporting, billing, and customer visibilityMonitor operational KPIs including productivity, accuracy, service levels, and inventory performanceIdentify performance gaps and implement corrective actions to improve resultsUse operational data and reporting tools to support decision-making and drive efficienciesLead continuous improvement initiatives focused on throughput, cost control, and operational effectivenessSupport implementation of process improvements within the constraints of a customer-managed systemDevelop, track, and analyze key performance indicators (KPIs) across productivity, accuracy, and service levelsTranslate operational data into actionable insights and improvement plansIdentify trends, recurring issues, and performance patterns to drive root cause analysisSupport implementation of process improvements using data to validate results and measure impactPrepare and review operational reports for leadership, identifying risks and opportunitiesServe as a reliable leadership presence during assigned shifts, particularly in off-shift operationsConsistently meet or exceed defined performance expectations, including operational KPIs, productivity, accuracy, and service levelsDemonstrate the ability to effectively execute job responsibilities in a fast-paced, customer-driven environmentMaintain a high level of accountability, responsiveness, and follow-through in all assigned dutiesPerform all essential job functions in a safe, efficient, and compliant manner