Guest Service Agent

Guest Service Agent Overview Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front desk to resolve any questions or concerns they may have during their stay. The Guest Service agent must think quickly on their feet, handle many situations during their shift, prioritize, multitask, and maintain a positive and pleasant demeanor. A can-do attitude is a must for a front desk agent. Responsibilities Greeting & thanking guests in a sincere and friendly manner Checking in and checking out guests Assigning rooms & taking care of administrative duties Answering phone Posting charges to appropriate accounts Performing duties on a daily checklist Passing information within departments to ensure guest satisfaction Communicating with guests and ensuring their needs are met Job Requirements If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you: A keen eye for detail, time management and great customer service skills A pleasant and friendly demeanor Able to work as a team and independently Flexible working hours Ability to work with little or no supervision while meeting high-performance standards Physical mobility and stamina Must be able to pass a background check Ability to follow instructions Health and Wellness Insurance is available on the first of the month after hire. Full-time associates can enroll in medical, dental and vision coverage, while part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone has different needs and there are supplemental insurances to choose from. Full-time associates receive paid time off within the first 90 days. Paid holidays are offered to eligible associates. If you stay with us for five years or more, you enjoy paid days off for your birthday and employment anniversary. Exciting Extras On Demand Pay – get your pay when you need it 24/7 Pet Insurance – coverage for the whole family; discounted pet insurance is available 401k Plan – start planning for your future now Hotel Discounts – industry perks Shoes for Crew – all associates are eligible for a shoe subsidy through Shoes for Crews

EOE/M/F/D/V