Network Operations Engineer II
$72.96k - $115.2kAstreya Inc.
- # Network Operations Engineer IIApplylocations: Denver, COtime type: Full timeposted on: Posted Todayjob requisition id: R0015797Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support.The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations. ## Key Responsibilities ### Network Operations & Troubleshooting* Operate and troubleshoot a globally based IP or Optical network.* Perform fault isolation and resolution on Layer 0 and 1 network issues.* Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.* Manage and escalate critical events, communicating clearly and concisely with stakeholders.* Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.* Detect and diagnose various error/failure conditions across an array of network device types.* Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams. ### Incident Response & Escalation Support* Serve as the escalation point-of-contact during business hours, handling troubleshooting and process issues.* Coordinate with Field Resources to resolve issues that impact network infrastructure.* Own incident response processes, including escalations to higher-level support teams when necessary.* Rapidly respond to major network incidents, supporting SEV initiation and resolution processes. ### Network Monitoring & Optimization* Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling.* Track and document incident resolution steps, maintaining accurate logs in ticketing systems. ### Automation & Continuous Improvement* Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.* Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.* Support network optimization efforts, participating in scaling initiatives. ### Process & Asset Management* Document and optimize operational processes and procedures, ensuring alignment with best practices.* Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.* Ensure accurate inventory and documentation in collaboration with audit and asset management teams.* Monitor tickets for adherence to SLAs, ensuring prompt issue resolution. ## Required Qualifications & Skills### Technical Skills* Expertise in Optical or IP networking.* Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment.* Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).* Advanced knowledge of troubleshooting transport/transmission networks and transceivers.* Experience capturing and analyzing network traffic for troubleshooting.* Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent). ### Soft Skills & Work Ethic* Strong analytical skills, problem-solving mindset, and ability to work autonomously.* Excellent communication and documentation skills for incident tracking and resolution.* Proven ability to work in a fast-paced, mission-critical environment.* Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues. ### Experience & Education* Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).* 3+ years of network operations experience, with a focus on IP and Optical networks.* Certifications preferred: OC-A or OC-P (Ciena Optical Communications Associate/Professional) CCNP (Cisco Certified Network Professional) JNCIP (Juniper Networks Certified Internet Professional) **Salary Range**$72,960.00 - $115,200.00 USD (Salary)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
- J-18808-Ljbffr Astreya Inc.
Vacancy posted 1 day ago
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