Front Desk Agent

Full-Time Front Desk Agent/Night Auditor Job Category : Hospitality Requisition Number : FRONT001425 Posted : July 30, 2026 Full-Time On-site Locations Showing 1 location Harrison, NJ 07029, USA Description Ironwave is a premier hospitality organization dedicated to creating exceptional experiences for our guests while fostering a positive and rewarding environment for our employees. We achieve this through superior guest accommodations, legendary customer service, and a culture built on respect, teamwork, and genuine hospitality. We are currently seeking a Full-Time Front Desk Agent / Night Auditor to join our team. This dual-role position is responsible for delivering outstanding guest service at the front desk while ensuring the accuracy and completion of overnight financial and operational processes. As a Front Desk Agent, you will serve as a welcoming and professional representative of the property, assisting guests with arrivals and departures, managing reservations, answering questions, handling incoming calls, and providing information about hotel services and local attractions. As a Night Auditor, you will oversee the overnight operations of the hotel, including balancing daily revenue and expense transactions, reconciling accounts, preparing audit reports, processing end-of-day procedures, and completing administrative tasks to support smooth hotel operations. The ideal candidate is dependable, detail-oriented, and customer-focused, with the ability to work independently while maintaining a high level of accuracy and professionalism. Rate: $21.25 per hour, with an additional $1.50 per hour overnight differential for shifts worked as the Night Auditor. Essential responsibilities include but are not limited: Deliver exceptional guest service by providing a warm, professional, and welcoming experience throughout the guest journey, including arrivals, departures, and throughout the stay. Serve as the primary point of contact for guests by assisting with check-ins, check-outs, reservations, special requests, inquiries, and providing information about hotel services, amenities, and local attractions. Answer and direct incoming calls, respond to guest communications, and ensure requests are handled promptly and professionally. Process reservations, guest registrations, payments, and account transactions accurately while following established hotel policies and procedures. Maintain accurate guest records, reservation details, cash handling procedures, and credit card transactions while ensuring compliance with security and privacy standards. Address guest concerns, requests, and service recovery opportunities with professionalism and urgency, escalating issues to management when appropriate. Perform overnight Night Audit responsibilities, including balancing daily revenue and expense transactions, reconciling guest accounts, reviewing discrepancies, running audit reports, and completing end-of-day procedures. Prepare and communicate shift reports, including important guest updates, operational concerns, completed tasks, and items requiring follow-up. Coordinate with housekeeping and other hotel departments to ensure accurate room status updates and timely resolution of guest and operational needs. Maintain the cleanliness, organization, and presentation of the front desk, lobby, lounge, and other guest-facing areas to ensure a welcoming environment. Assist with hotel safety and security procedures, including monitoring access points, reporting incidents, and following emergency protocols. Maintain knowledge of hotel policies, procedures, and local area information to provide accurate and helpful assistance to guests. Work independently during overnight hours while maintaining a high level of professionalism, attention to detail, and commitment to guest satisfaction. Perform additional duties and responsibilities as assigned to support overall hotel operations. Requirements/Skills: High school diploma or equivalent required; hospitality or accounting coursework preferred. Previous front desk, accounting, or hotel experience is strongly preferred. Proficiency with hotel property management systems (PMS) and Microsoft Office (Excel, Word, Outlook). Strong math and basic accounting skills; ability to balance cash drawers and reconcile accounts. Comfortable using phones, email, and standard office equipment. Excellent verbal and written communication skills. Ability to provide professional, courteous service and resolve guest issues calmly and effectively. Strong attention to detail, organizational skills, and ability to work independently. Reliability and punctuality; must be available to work overnight shifts, weekends, and holidays as scheduled. Ability to multitask and remain composed under pressure. Must be able to stand for long periods and lift up to 25 lbs. US Work Authorization is required. Employee Benefits (upon eligibility): we value our team and offer a comprehensive benefits package designed to support your health, growth, and work-life balance: 401(k) with company match PTO Company-paid holidays – enjoy time off with family and friends Medical, dental, and vision coverage Supplemental Benefits (accident, critical illness, hospital indemnity) Employee Assistance Program Company paid basic group Life and AD&D insurance + Long-Term Disability insurance Voluntary Life and AD&D Insurance Access to tax-advantaged accounts Employee referral incentives for successful hires This description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr