Retail Associate

Job Description

Job Description

Position Summary

The Retail Associate is responsible for providing exceptional customer service while supporting the daily retail, inventory, shipping, and light production operations of Cheryl’s Herbs. This role assists customers with herbal wellness products, prepares and labels products, fulfills shipments, and helps maintain an organized and welcoming store environment.

The ideal candidate is friendly, dependable, organized, detail-oriented, and eager to learn about herbal wellness and natural products.

• Greet and assist customers in a welcoming and professional manner

• Answer questions about herbs, teas, supplements, essential oils, and wellness products

• Provide educational support within company guidelines

• Assist customers with product selection and checkout

• Resolve customer concerns professionally and efficiently

• Operate point-of-sale (POS) system accurately

• Process cash, credit card, and digital transactions

• Maintain cleanliness and organization of sales floor

• Restock shelves and monitor inventory levels

• Assist with merchandising and product displays

• Label and organize products as needed

• Follow opening and closing procedures

• Pour and package herbs, teas, tinctures, oils, and other wellness products

• Label herbal and essential oil products accurately

• Prepare products according to company procedures and quality standards

• Monitor product quality and expiration dates

• Maintain clean and sanitary workspaces during production tasks

• Prepare customer and wholesale orders for shipment

• Pack products carefully to prevent damage during transit

• Print shipping labels and packing slips

• Coordinate outgoing shipments with carriers

• Verify order accuracy before shipment

• Assist with local pickups and delivery coordination

• Maintain shipping supplies and packing materials inventory

• Receive and unpack shipments

• Assist with inventory counts and stock rotation

• Notify management of low stock or inventory discrepancies

• Organize backstock and storage areas

• Collaborate with coworkers and management

• Participate in training and herbal product education

• Support store events, promotions, and educational workshops

• Assist with additional operational duties as assigned

• High school diploma or equivalent

• Strong communication and customer service skills

• Ability to multitask in a fast-paced environment

• Basic computer and POS experience

• Ability to lift up to 30 pounds

• Strong attention to detail

• Dependable attendance and punctuality

• Interest in herbal wellness, holistic health, or natural products

• Retail, fulfillment, or shipping experience

• Experience handling herbs, supplements, teas, or essential oils

• Inventory management experience

• Customer-focused attitude

• Positive and professional demeanor

• Organizational skills

• Attention to detail and accuracy

• Ability to follow procedures

• Team-oriented mindset

• Willingness to learn

• Time management skills

• Standing for extended periods

• Reaching, bending, lifting, and carrying products

• Ability to lift and move boxes up to 30 pounds

• Ability to work in retail and light production environments