Manager, Fleet Client Services

This is a regional position. Preference will go to applicants living in or near Northern New Jersey and New York state. The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. Maintains positive relationships with all site/market customers and internal business leaders. What You’ll Do The Manager of Fleet Client Services is responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory. The role includes client retention and expansion, ultimately driving a continuous revenue stream resulting in high technician efficiency and client satisfaction. Acts as a manager-level escalation point for complex customer issues. This role is responsible for making decisions and managing accounts to ensure they achieve measurable results from the product, implementing a robust performance management process aligned with organizational expectations and utilizing tools for goal accomplishment. Due to the requirements of the role and travel throughout the assigned territory, but this is not required. The ideal candidate would reside in the Northern New Jersey and New York state areas. High-level strategic leadership, oversight, and responsibility for the overall operation of the department. Relationship management, strategic reporting, and advocacy for team needs at a higher organizational level. Meeting and exceeding revenue and customer churn goals for the assigned market(s). Build and maintain client relationships and ensure exceptional customer experience. Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leaders. Work effectively with the national and regional Sales teams to maximize opportunities to provide value to the client. Responsible for annual sales targets and customer churn metrics. Partner and communicate consistently with Field Operations as they are impacted by changes with client accounts. Provide leadership and direction to scheduling team who will coordinate services to meet needs of the client(s). Utilize a deep understanding of the fleet maintenance business and clients' business models to strategically align Cox Automotive's suite of products and services to ensure client success. Serve as the key point of contact for both internal and external clients, addressing escalations and inquiries, cultivating positive relationships to ensure a superior client experience. Monitor client, market and competitor activity and provide feedback to team leaders on key changes and business needs. Identify and work with at-risk clients, determining appropriate action plans to turnaround status/performance. Use methods provided to closely monitor system red flags/emergencies with clients and take immediate action. Attend customer meetings as a Cox management representative. Strategically lead and maintain transparent communication by disseminating organization information effectively through comprehensive means. Collaborate with other departments, physical sites, and leadership – ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally. Demonstrate safety commitment by following all safety and health procedures and modeling such behaviors, supporting Safety Excellence initiatives. Perform any other duties assigned. What's In It For You? A competitive salary and top‑notch bonus/incentive plans. A pro‑sales culture that honors what salespeople contribute to our success. Exceptional work‑life balance, flexible time‑off policies and accommodating work schedules. Comprehensive healthcare benefits, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness / planning resources. Minimum Qualifications Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement (or equivalent combination of education and experience). At least 1 year in a management or leadership role. Travel required: up to 40%. Valid driver’s license (safe driver). Preferred Qualifications Degree in a related field (sales, marketing, finance, business, etc.) strongly desired. Experience in the fleet or automobile industry preferred. Proven track record of successfully building relationships, consulting and selling value‑added service solutions. Adaptable, results‑oriented and proven ability to meet and exceed sales targets. Skilled in effective negotiation techniques with strong verbal and written communication skills. Ability to foster productive and professional internal and external business relationships. Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem‑solving skills. Compensation USD 88,800.00 - 133,200.00 per year. Base salary may vary within this range based on location and candidate qualifications. The role may be eligible for additional compensation, including an incentive program. Benefits The Company offers vacation with pay consistent with duties, seven paid holidays each year, and up to 160 hours of paid wellness annually for employees and family members. Additional paid time off includes bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets. #J-18808-Ljbffr Cox Automotive Inc.