Pharmacy Technician - Care Center

Reports to: Director of Clinical Operations Location: Mt. Laurel, NJ (Hybrid) Status: Full-time Position Summary The Pharmacy Technician supports pharmacists and care teams in delivering high-quality medication management services to participants, caregivers and their providers and through a centralized telephonic care center. This position combines technical accuracy, compassionate communication, and operational efficiency to ensure timely, compliant, and patient-centered pharmacy services. The technician plays a critical role in assuring client satisfaction by facilitating medication requests, coordinating with prescribers and caregivers, and maintaining accurate documentation across multiple platforms. Key Responsibilities: Medication Coordination & Processing Receive, process, and enter medication requests from providers via fax and electronic systems. Coordinate medication delivery through the appropriate channel — either the ChorusRx central pharmacy or assigning to a pharmacist for fulfillment through an approved community pharmacy network — based on patient location, formulary, and service agreements. Ensure clear communication with ChorusRx central pharmacy to confirm medication availability, turnaround time, and delivery logistics. Coordinate refills and prior authorizations under the supervision of a licensed pharmacist. Ensure accuracy and completeness of patient profiles, medication lists, and prescriber information. Care Center & Communication Support Respond to inbound calls and messages from patients, providers, nurses, caregivers, and partner pharmacies regarding order status, medication delivery, or clarification requests. Triage clinical questions to pharmacists while resolving non-clinical inquiries efficiently and professionally. Document all communications and transactions accurately in the electronic health record (EHR) and/or pharmacy management system. Maintain service level standards for call response times, documentation, and follow-up. Clinical & Operational Support Perform comprehensive and accurate medication reconciliations to send complete medication profiles for pharmacist review using clinical software tools. Collaborate with pharmacists to ensure medications align with patients’ goals of care and program requirements. Utilize care center software and pharmacy technology platforms for workflow management and data integrity. Compliance & Quality Assurance Adhere to all federal and state pharmacy regulations, HIPAA privacy rules, and CMS program requirements. Support continuous improvement efforts related to medication accuracy, turnaround time, and communication quality. Additionalduties as assigned by the company in its sole discretion Qualifications: Education & Licensure: High school diploma or equivalent required; associate degree or higher preferred. Active Certified Pharmacy Technician (CPhT) credential through PTCB required Active and unrestricted New Jersey state pharmacy technician registration/licensure. Experience: Minimum 2 years of pharmacy technician experience in retail, mail order, long-term care, or managed care pharmacy. Experience in call center environment strongly preferred. Understanding of the medication reconciliation process and experience completing medication reconciliations. Familiarity with EHRs, telephony, and pharmacy management systems. Strong attention to detail, data accuracy, and task prioritization. Excellent verbal and written communication and customer service skills—empathetic and professional. Ability to work collaboratively in a high-volume, technology-driven environment. Working knowledge of medication names, uses, and common formulary drugs. Commitment to compassionate care and respect for patients and families. Thrives in a collaborative group environment and actively contributes to shared goals. Builds positive working relationships and supports a culture of teamwork, trust, and mutual respect. Passion for patient care and safety. Basic user skills in Microsoft Office products (including Word, Excel, and PowerPoint). Centralized care center setting. Rotating shifts with potential for rotating on-call shifts as needed. Frequent phone and computer use, with integration of pharmacy software and automation systems. What We Offer: Purpose-driven culture and opportunity to make a meaningful impact on chronic care and end-of-life care. Collaborative and mission-driven work environment. ChorusRx is committed to the well-being of our team members and offers a variety of benefits to support our employees. Full-time employees are eligible for our benefits package. Benefits include, but are not limited to health, vision, and dental insurances, equity, PTO, and paid holidays. ChorusRx (formerly GalenusCare) is the service brand of Chorus Healthcare, Inc. focused on delivering advanced medication management, precision analytics, and collaborative care solutions to post-acute and long-term care settings along with precision pharmacy services. We combine clinical excellence with data-driven insights to improve patient outcomes, streamline operations, and support providers with tailored pharmacy services. Disclaimer This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work being performed by employees assigned to this classification. ChorusRx is proud to be an equal opportunity employer. ChorusRx will not discriminate against any employee or applicant on the basis of age, color, disability, gender political opinion, religion or belief, nationality, ethnic or social origin, sexual orientation, veteran status, physical appearance, or any classification protected by federal state, or local law. We are committed to creating a diverse and inclusive environment that supports, inspires, and respects all individuals. #J-18808-Ljbffr GalenusCare