Customer Service Specialist - Must reside in Colorado Springs

Customer Service Specialist

Staff Management | SMX offers a weekly paycheck, new skills, new people, and a great management team in a clean and safe environment. We are seeking a Customer Service Specialist who will enhance the experience of our affiliates by delivering exceptional customer service support. This role involves responding to business requests via phone, email, and customer portals in a professional, courteous, and timely manner, while ensuring a positive and consistent customer experience.

Perks & Benefits: Weekly paychecks, Direct Deposit or Cash Card pay options.

Shifts: 1st Shift.

Employment Types: Full Time, Temp to Hire.

Pay Rate: $16.50 per hour.

Duties:

• Demonstrate basic knowledge of the product and processes specific to assigned brand.
• Manage customer experience interactions by providing accurate and efficient resolution to incoming requests via phones, email or our customer online portal.
• Follow standard operating procedures to support and resolve customer requests: order status, tracking, pricing, change requests and such.
• Act as customer liaison when working with cross-functional teams to resolve customer requests.
• Complete initial troubleshooting and escalate to the appropriate team as necessary.
• Utilize and manage appropriate ERP business systems.
• Accurately document service requests in CRM to ensure data integrity for root cause problem solving activities across the business.
• Meet all service level agreements as assigned.

Position Requirements:

• 2 years of customer service experience.
• HS Diploma or GED required.
• Strong verbal and written communication skills.
• Working knowledge of computer based applications.
• Ability to multi-task, prioritize, and manage time effectively.

Requirements: Drug Test, Must be at least 18 years old. Able to Lift 20 pounds.

Work Location: SMX at Allegion, Colorado Springs, CO 80911.

Job Types: Customer Service Rep, Administrative/Clerical.

Industry: Customer Service/Call Center.

An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at

SMX, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at View email address on click.appcast.io or View phone number on click.appcast.io.