Senior Product Owner

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.

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About the job

We are looking for a Senior Product Owner to drive product delivery by translating business needs into clear, actionable user stories and managing the product backlog. You will collaborate with cross-functional and global teams to ensure high-quality execution and strong customer adoption.

You will bring strong experience with workforce management systems a solid understanding of scheduling and labor workflows, and hands-on Agile experience., with a path toward a Product Manager role.

Requirements

What will you do?

• Own and manage the product backlog, including defining, refining, and prioritizing user stories based on business value
• Translate product direction into clear user stories, workflows, and acceptance criteria
• Drive agile delivery by partnering with engineering teams and sprint planning execution and support execution; unblock teams and drive delivery
• Partner with engineering, UX, and remote teams (US and global) to deliver high-quality solutions
• Collaborate with CSM, support, and implementation teams to demo features, validate workflows, and ensure value is clearly articulated to customers
• Create and maintain clear documentation (flows, FAQs, best practices, data/process diagrams) for internal and client use
• Monitor and drive key success metrics including product readiness, delivery pipeline, customer adoption, and revenue impact
• Leverage customer feedback, product analytics, and market insights to inform decisions and improve product performance
• Bring structure to ambiguity, and turn ideas into shippable work quickly
• Start owning small product areas end-to-end (path toward PM)

We are looking for:

• 7+ years in Product Owner / BA / Implementation / CSM roles
• Experience with UKG / Kronos or similar WFM systems is a must
• Strong understanding of scheduling, time & attendance, labor workflows
• Hands-on with Agile teams, backlog management, Jira (or similar)
• Experience working with remote/distributed teams (US and international)
• High ownership, attention to detail, and ability to operate in a fast-paced environment
• Comfortable working with engineering on integrations, workflows, APIs
• Experience supporting demos, customer conversations, and value articulation alongside CS/Support
• Takes ownership and moves things forward without waiting
• Can turn ambiguity into clear, buildable work quickly
• Has seen how products behave in real customer environments
• Wants to grow into a Product Manager role over time

In lieu of these:

• Hotel operations / GM experience with exposure to workforce or scheduling systems will be considered

The Unifocus experience:

Our Culture Statement: Thriving Together, Achieving Greatness

To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.

We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.

In addition to a competitive salary, we offer:

• Health insurance
• Paid time off
• A hybrid environment that promotes a healthy work-life balance
• Parental leave
• Professional development assistance
• Referral program