Front Desk Specialist

Job Description

Job Description

At Holiday Inn Club Vacations, we create meaningful travel experiences for families. We make vacations easy to plan and hard to forget, and we bring that same care to how we support our team members. Our culture is grounded in Caring, Courage and Creativity—values that shape how we serve our guests, work together and grow.

Create confident first and last impressions for every guest.

As a Front Desk Specialist, you’ll serve as a primary point of contact for owners and guests throughout their stay. You’ll manage check-ins, check-outs, room assignments, keys, folio transactions, and guest payments while responding to questions and resolving concerns with care and professionalism. You’ll also support the Marketing Face-to-Face team, coordinate with Housekeeping and Facilities, and provide assistance with the business center and resort Wi-Fi. Your attention to detail and commitment to service will help create a smooth, welcoming experience from arrival through departure.

Role at a glance

• Schedule: Open availability, including weekends and holidays.

What you’ll do

• Welcome owners and guests through efficient check-in and check-out support, room assignments, key creation, and folio transactions.
• Manage room changes, inventory moves, folio adjustments, and other complex front-desk requests with accuracy.
• Respond to guest questions, provide resort information, and connect owners and guests with the appropriate team members when needed.
• Address concerns promptly and professionally while protecting the safety, security, and overall experience of owners and guests.
• Handle the house bank, process payments, prepare end-of-day receipt reports, cash checks, and verify credit and payment methods.
• Coordinate with Housekeeping and Facilities to support timely unit servicing and guest needs.
• Assist with the business center, resort Wi-Fi, daily reports, and other front-desk operations as assigned.

What you’ll bring

• High school diploma or GED equivalent.
• Proficiency with Microsoft Office and the ability to learn and use property-management applications.
• Strong verbal and written communication skills in English.
• Strong organizational, problem-solving, and follow-through skills.
• Ability to build positive working relationships with owners, guests, co-workers, and leaders.

It’s a plus if you have

• Previous customer service experience.
• Bilingual communication skills.

What we offer

• Matching 401K
• Growth & Development Opportunities
• EAP
• PTO
• Travel Benefits/Discounts & FREE Points (ClubGo)
• Tuition Reimbursement & Continuing Education
• Outstanding Company Culture

Build Your Future. Belong Here. Apply today.