Banquet Setup & Event Support Specialist

Banquet and Event Support Specialist

Norfolk State University Norfolk Virginia

Position Summary:

The Banquet and Event Support Specialist is responsible for providing operational logistical and customer service support for university-sponsored events conferences banquets meetings special programs and external rental functions held on Norfolk State University property. This position ensures event spaces are properly prepared maintained and reset while delivering exceptional service to university departments students alumni community partners and guests. The specialist works collaboratively with Event Services Facilities Management Dining Services and external vendors to ensure successful execution of events from setup through breakdown.

Essential Duties and Responsibilities

Event Setup and Operations

• Set up arrange and break down event spaces according to approved event diagrams floor plans and client specifications.
• Arrange tables chairs staging podiums linens audiovisual equipment signage and other event-related furnishings.
• Assist with room conversions and venue resets to accommodate multiple events and programming needs.
• Ensure event spaces are clean organized and presentation-ready before guest arrival.
• Support event execution by monitoring event activities and responding to operational needs during functions.

Banquet and Guest Services

• Provide professional customer service to event hosts guests vendors and university stakeholders.
• Assist with banquet service support including food and beverage logistics as directed.
• Address guest concerns and resolve issues promptly and professionally.
• Serve as an on-site representative to ensure client satisfaction and adherence to event requirements.

Equipment and Inventory Management

• Operate transport and maintain event equipment and supplies safely and efficiently.
• Conduct routine inspections of banquet and event equipment to ensure functionality and safety.
• Maintain inventory of tables chairs linens staging equipment and other event materials.
• Report damaged equipment facility concerns and supply shortages to supervisors.

Safety and Compliance

• Follow university policies safety procedures and operational guidelines.
• Ensure event setups comply with fire safety occupancy and accessibility standards.
• Maintain a safe working environment by properly lifting moving and storing equipment.
• Assist with emergency response procedures when necessary.

Collaboration and Support

• Work closely with Event Services staff Facilities Management Dining Services campus departments and external vendors.
• Support university-wide events commencement ceremonies homecoming activities conferences receptions and special programs.
• Assist with event scheduling changes and last-minute operational adjustments.
• Perform other duties as assigned to support departmental and university objectives.

Required Qualifications

• High school diploma or GED.
• One (1) year of experience in event operations banquet services hospitality customer service facilities support or a related field.
• Ability to provide excellent customer service in a diverse university environment.
• Ability to follow written and verbal instructions and work independently or as part of a team.
• Ability to lift carry push and pull equipment weighing up to 75 pounds.
• Ability to work flexible schedules including evenings weekends and holidays as needed.

Knowledge Skills and Abilities

• Strong customer service and interpersonal skills.
• Knowledge of banquet and event setup standards.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Effective verbal and written communication skills.
• Attention to detail and commitment to quality service.
• Ability to operate basic event and facility equipment safely.
• Team-oriented with strong problem-solving abilities.

Physical Requirements

• Frequent standing walking bending lifting pushing pulling and carrying equipment.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to move and set up event furniture and equipment throughout campus facilities.
• Ability to work extended hours during major university events.

Work Environment

This position operates in banquet halls conference rooms student centers athletic facilities classrooms outdoor venues and other university event locations. The schedule may include evenings weekends and holidays based on event needs and university programming.

Required Experience:

IC