Card Operations Specialist

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If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Summary of Role:

To provide a high level of support and hospitality to both members and internal staff as it relates to Debit and Credit operations. This position necessitates entry level components of the Debit and Credit Card operational process as well as general knowledge of procedures, lending policies, debit and credit card processing systems, the information generated and used by those systems, and other Credit Union services as they relate to the debit and credit card products. Daily processing of entries, account maintenance, addressing member card related service issues, and reconciliation of outstanding items. Additionally, as needed, the Card Operations Associate will support the other business units within Operations to ensure a high level of member service is achieved and maintained.

Essential Job Functions/Responsibilities:

• Build internal customer hospitality utilizing courtesy and friendliness, resolving service issues in a prompt and professional manner, within established policies and procedures and utilizing knowledge of process and systems providing accurate and complete information

• Respond to all inquiries from internal customers seeking assistance and provide general information regarding payoffs, payments/deposits, file research, etc.

• Adhere to phone availability requirements and successfully navigate inquiries on Card Operations topics for Debit and Credit cards

• Adhere to all internal and external member service standards, providing effective member service to both internal and external customers

• Perform Debit/Credit card maintenance that includes but is not limited to: Opening/blocking cards, expediting cards, pulling and redirecting or destroying cards as needed in accordance to the particular card program and applicable procedures and guidelines

• Perform a set of daily tasks as assigned from the Card Operations Tasks list

• Creates, maintains, and reviews department policies and procedures to ensure they are updated and accurate

• At all times maintain a high degree of processing accuracy and member information confidentiality

• Provide and embrace ideas and suggestions for continuous improvement

• Other duties as needed

• Additional duties may include aspects of all Card Operations Department roles

Minimum Job Qualifications:

• Associates degree is preferred, or minimum of 1 to 2 years of experience in banking or equivalent experience in a related field.

• Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirements

• Ability to make effective decisions under pressure in a high monetary risk environment

• Sound organizational and time management skills

• High level of technology proficiency

• Experience working with reconciliations helpful

• Strong working knowledge of Microsoft Excel, particularly in creating and manipulating spreadsheets and creating reports from spreadsheets

Starting Compensation: $20.68 - $24.82/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at View email address on click.appcast.io