Client Service Specialist

Overview

Description

Why Join Marshall+Sterling?

As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most so they can move forward with confidence. Our vision of creating a future thats safer and more secure drives everything we do.

Innovation is not optional here it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success.

At Marshall+Sterling, youre not just joining a company youre joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.

This role will be based out of Marshall+Sterlings Poughkeepsie Office

We are seeking a highly organized, detail-oriented Wealth Client Onboarding Specialist for our Wealth Advisors Division to deliver a seamless and professional client onboarding experience. This role is responsible for coordinating all aspects of new client onboarding, facilitating account establishment, and managing account -opening requests for existing clients. The ideal candidate is client -focused, process-driven, and thrives in a fast paced, relationship-oriented environment.

• Manage the full onboarding process for new clients, ensuring a smooth, accurate, and high-quality client experience.
• Prepare, review, and process account documentation, advisory agreements, and onboarding paperwork in compliance with firm and regulatory standards.
• Serve as the primary point of contact for clients during onboarding, providing proactive communication and timely updates.
• Coordinate account setup, transfers, rollovers, beneficiary updates, and registration changes across custodial and internal systems.
• Partner closely with advisors, planners, and operations teams to ensure efficient account implementation and ongoing support.
• Maintain accurate client records and ensure compliance with KYC/AML and firm policies.
• Track onboarding progress, resolve outstanding items, and identify opportunities to improve operational efficiency and the client experience.

Qualifications

• Bachelors degree preferred or equivalent professional experience.
• 2+ years of experience in financial services, client service, operations, or account administration.
• Knowledge of account opening procedures, ACAT transfers, and custodial platforms. Preferably
  LPL Financial.
• Familiarity with CRM systems and document management platforms. Preferably Black Diamond/Salentica.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism .
• Experience with Microsoft office programs.
• Experience with Vertafore a plus.
• Appropriate state insurance licenses and continuing education required.
• Works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company in a professional manner.

Total Rewards Package:

Compensation: $55,000 - $70,000, based on experience.

Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more!

Employee Stock Ownership Program

As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Heres what makes our ESOP so valuable:

• Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the companys success.
• Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the companys growth and success.
• No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.

For more information on our culture and benefits, please visit us at : Careers - Marshall+Sterling

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Compensation details: 55000-70000 Hourly Wage

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