Operations Supervisor

Description

Bay Area Transportation Authority (BATA) is looking for a professional, service-minded Operations Supervisor to help keep our daily transit operations running safely, smoothly, and reliably. This role is ideal for a strong communicator and steady problem-solver who enjoys leading people, supporting frontline teams, and making a visible impact in the community every day.

About the Role

Under the direction of the Operations Managers, the Operations Supervisor provides hands-on support for daily operations, supervises the Public Bus Operators, monitors service performance, responds to operational needs in the field, and helps ensure BATA continues delivering safe, dependable, customer-focused transportation.

What You'll Do

• Provide daily supervision and operational support for Public Bus Operators.
• Monitor radio communications, operator check-in/check-out, schedule adherence, and route performance.
• Provide road supervision and respond to accidents, incidents, passenger concerns, and service disruptions.
• Assist with first-level investigations into customer complaints and operational incidents.
• Support operator training, coaching, evaluations, and corrective action processes as needed.
• Prepare and submit timely reports related to work activities, operations, safety, and incidents.
• Assist with safety and security coordination involving federal, state, or local law enforcement personnel.
• Operate BATA vehicles and equipment as needed to support service coverage.
• Demonstrate proficiency in the operation of all electronics, communication equipment and systems as well as strong working knowledge of all vehicles in BATA's fleet.
• Be available for on-call assistance in support of the operation.

Requirements

What We're Looking For

• High school diploma or equivalent required; technical or college education preferred.
• Experience supervising employees, including coaching, training, corrective action, and evaluations.
• Valid Michigan driver's license and the ability to obtain a Class B Commercial Driver's License with passenger endorsement and air brakes within 30 days of hire.
• Excellent driving record and ability to safely operate vehicles and related equipment.
• Strong communication skills, sound judgment, and the ability to remain calm and professional under pressure.
• Comfort with computers, software, electronics, communication equipment, and learning new technology.
• Ability to work independently and as part of a team in a fast-paced, deadline-oriented environment.
• A neat, professional appearance and a commitment to excellent customer service.